I bought a bag of the Black Caramel Coffee flavor and loved it so much that I added 2 bags to my subscription, along with one Vanilla, and also tried Chocolate for the first time. I am so disappointed that the taste of the Caramel Coffee is so different. The first bag was so rich and flavorful that I shared it with friends. Did something happen? The bags that I received came right after the flavor was out of stock. I am trying to drink it but have to say that if this were my first experience with Huel I wouldn’t order it again. Can I send a bag back to get a refund or exchange?
I am loving the Huel Black chocolate and am looking forward to trying the peanut butter.
Hi there, I am so sorry about this and I just messaged you!
Hello Charlotte, is it something you could share it here for all of us?. Thax!
Hi there, yes of course. In these scenarios, we ask for additional information to send along to our quality team!
Thank you again for sending the replacement bags! I want to let you know that I received them and it takes like my original bag, delicious.
After seeing this I can also say that my last batch of coffee caramel tasted pretty bland. I had three bags and am on my last one so if you want I can provide a batch number but I just never waste food so just mixed it with other flavors and moved on.
Hey Michael! Oh no, so sorry about that. I just messaged you!