Expected six boxes of Berry RTD today.
Four were delivered. Two were “returned to FedEx for inspection.”
I have no idea what happened – FedEx support thinks the problem was damaged materials.
I contacted Huel support for help via email – but opening the two other boxes (with two Huel RTD boxes inside) revealed a really dangerous packing solution we should all be aware of moving forward.
Both shipping boxes had broken tape – and were free-flowing with damage.
Huel boxes inside were smashed and were not tightly packed. No cushion. No paper. Just two RTD boxes rolling around inside a much larger box. (Soylent packs their boxes inside another shipping box so tightly you cannot pull out the Soylent boxes without cutting off the shipping box first.)
I live on the East Coast. All the delivery services are rough on boxes – they get tossed off the back of the truck and are never carefully handled.
I hope Huel can find a way to better protect their precious cargo – because FedEx doesn’t care, and the co-packer did not do a right job of picking the right size shipping box or cardboard thickness for predictable, sustainable, delivery.
Edited to add: I also had two 30 lb. dumbbells delivered today in two boxes – two boxes of RTD Huel in one shipping box are around 30 lb., too. The dumbbells were delivered in a box in a box in a triple-walled box, each outer box edge wrapped in a woven nylon-thread shipping tape. Beautifully done. No damage! Which box is more important? The one with the dumb weight? Or one that is a food supply? And they both cost about the same! SMILE!