I messed up with my subscription and this sucks! We moved recently and I forgot to update my Huel subscription. I got a notification that it shipped and immediately reached out to FedEx to see if they could deliver to our new address. They say Huel has restricted shipping and I can not modify it, I need to contact Huel.
I send Huel an email (since apparently they don’t have a phone number) on Friday. FedEx estimates Sunday delivery.
On Sunday, the order is delivered. I receive an email shortly after from Huel saying they’re looking into the matter.
On Monday, Huel emails back and says the order was already delivered and there is nothing they can do. Well, obviously! If they had promptly worked my original email, we wouldn’t have an issue. The problem is there is no way I can pick it up since we’re several hours away.
I know this is my fault for not changing the address (moving is crazy), but I feel like with better customer service, they could have had an even happier subscriber. I almost want to cancel this altogether, but I’ll wait until I cool down to make a decision.