Subscription fails to update or cancel

I want to update a subscription, which fails with an error “can’t find subscription group” every time I try. When I try cancel the subscription, I get the spinning wheel forever. Can someone assist?

Hey @Evyn! I’d be more than happy to assist you in updating your subscription😁 I see you haven’t emailed in so I’ll send you over a quick message now and we’ll get the ball rolling on this!

Let me know what you would ideally like your subscription to look like and I’ll make it happen for you. Have yourself a wonderful evening!