Hi, I had some weirdness with a recent subscription order, #614553-US
Paypal was charged, then it was refunded on the day that the subscription was scheduled for (yesterday, Dec 20), then today a new charge for a little less.
I checked my account, and it looks like subscription is being shipped without the one-time addition of some peanut butter flavor boost. I checked Upcoming Deliveries, and the PB flavor boost is there, still scheduled for yesterday.
The reason I added it the flavor boost to my subscription in the first place was so I wouldn’t have to pay shipping on it. Can this be resolved without waiting for my next subscription shipment?
Also, just curious, but will I be receiving my usual Original flavor or the new Vanilla 3.0 in this order?
Hi @ericb! I’m going to dive into this right now for you. It sounds like it might have been a slight technical error on our end trying to amend the currently out of stock Peanut Butter Flavor Boost that was in your subscription. I can confirm you will be receiving our new v3.0 in that shipment heading your way! I hope you love the improvements❤ It truly is our best Huel yet.
I can assure you we won’t have you pay for the shipping on the flavor boost as well😁 I’ll send you over an email to see if there is another flavor you would be interested in trying while PB is out of stock.
Happy Holidays and have a wonderful week!
Thanks Christian, I’m looking forward to trying the new version. The offer to send a flavor boost while we wait for PB is very generous! I’ll talk to my wife and get back to you via email.
Merry Christmas to you and your family
Sounds great! Thanks Eric🤗 Same to you and yours.