This morning I’ve received the fourth credit card charge notification for my Feb 10th subscription renewal (Feb 10th, 11th, 17th, and now 23rd). My renewal has not shipped. Fortunately, these appear to be pre-authorizations, which eventually time out.
After second time I contacted support over chat, and this appears to be caused by the fact that flavor boosts are out of stock.
What I don’t understand is why 1) credit cards authorization attempts are even being made if product is can’t going to be shipped; 2) why orders aren’t being shipped with the flavor boosts being backordered; 3) why there is no mention the reason orders are being delayed in my customer account portal; and 4) there have been no direct communication (via email, etc.) that orders are being held back due to backordered flavor boosts.
As I mentioned to the rep in the chat, I’m happy with the product; but I’m increasingly frustrated about the order fulfillment and lack of communication – and I’m now very very very annoyed at repeated credit card authorization attempts when there is no intent/ability to ship product. It doesn’t give me a lot of confidence.