Order not delivered yet

I had placed an order for 2 Huel Powders on Nov 25 (order # 246828). I have been checking my mails and deliveries regularly (I mostly work from home), but it was never delivered. I love your product and was eagerly awaiting it, but I’m now getting anxious it might have been misplaced. I’m a student and can’t afford to lose out on an expensive order like this, nor can I place another one anytime soon. I also e-mailed Huel support, but didn’t get any response yet. Can you please help me out here in any way? Thank you.

Sorry to here you haven’t received your order. It appears to have been delivered via FedEx on 11/29. I will send you a private message and request account information and resolve this issue.