Only received 12 bottles instead of 60

Hello,

My order number is #387839-US

I have an issue with my order where I received 12 total bottles instead of the 60 I have ordered (and been charged for). I sent a message to support@huel.com on May 16, however I have not received a response besides the one shown here on May 17 that suggests that the ticket may have been closed. I saw that the “contact us” page suggests posting in the forum as well, and it seems fairly active so I figured I would try it here.

Thank you!
Don

Hey there. Looks like that ticket was accidentally closed–but I’ll file a report for these missing items and send them out to you now.

Thank you very much for the prompt reply! Will update here when received.

Don

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Just received the other 48 bottles.

Thank you very much!
Don

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