No order confirmation?

Hi everyone!
This is my first time trying Huel so I’m not sure if this is typical or not. I placed my order on 3/17, never received any confirmation email and the money has been taken out of my account. I did get the welcome to Huel email after. Is this normal?


Hey Sara! Welcome to Huel and welcome to the forum!

For questions like this it is best to get in touch with our customer experience team who will have access to all your delivery information and will be able to help you out! Drop them an email on and I’m sure they will resolve this for you.