Huel Order never arrived

Like the title said, paid for my Huel on July 5th. It’s the 20th now and I still haven’t received it, nor have I gotten any response from support. I’ve sent two emails and two replies. Any help?

Hey there,

I’m sorry that you’ve had trouble getting in touch. Our Customer Experience Team is experiencing a record volume of emails.

Could you please let us know your order number?

Of course!

5167709-US that’s the email I recieved.

Thank you! I’ve located your email and someone is getting back to you presently.