Hey there,
My partner and I have been Huel subscribers for a few years now, averaging a few hundred of dollars of products every month (mostly Hot & Savory Pots, along with a few drinks). We wanted to share some feedback about the way Huel experiments with new flavors. Specifically, when you discontinue something, could you please consider doing so only to a flavor OR texture, but not both at the same time?
Like others, I’m saddened that some of my favorite flavors are going away (Hot & Savoury update - Real talk), but I understand the business realities there and can accept them. In particular, I will sorely miss the Chick’n Alfredo that I’ve had for breakfast almost every day of the past few years 
It may have been bland, but it was my kind of bland!
But anyway, what makes it an even more unfortunate double-whammy is that not only is that particular flavor going away, with it we also lose the most pasta-like texture currently in the US instant pot range. The new chick’n & mushroom is similar enough in flavor to the departing alfredo, but the pasta noodles in it are totally different texture (and gives it a much more soup-like than pasta-like overall texture, in my opinion).
To be specific:
- The old Chik’n Alfredo pots had big ol’ corkscrew pastas that were nice to bite on and actually felt like a real pasta dish (maybe “fusilli?” not sure)
- Similarly, the old Chik’n and Mushroom bags (the bulk kind, not the single pouches) also had big penne-style pastas with a chewy texture.
- The new Chik’n Mushroom replaces that with tiny tiny corkscrew spirals (sorry, not sure of the proper term, maybe fussilini or gemelli?) that barely absorb any water. They don’t really bulk up like the others used to, and just kind of remain as “background” to the overall pot. That makes it feel more like a noodle soup than a pasta dish.
All of that would be fine if there were another “thick pasta” option available in the US instant pot range, but with those changes, I think we’re left with only the thin “rice noodle” equivalents (in the Asian flavors) and the tiny thin screws of the Chick’n Alfredo. (Unless the Cajun one is different, but we really dislike that one… and it’s also not creamy like the chick’n ones.)
I of course don’t expect you to keep unpopular flavors around forever, but were we the only ones who liked the thicker noodle textures? We’d love to have something like that again in the instant pots, i.e. if there were a variant of chick’n noodle with the old bulk pouch texture instead of the new tiny noodles. Or something different but still creamy. (Whatever “Fiery Chicken” is sounds fantastic! We don’t have that in the US, though?)
Thanks for reading 
Firstly, welcome to the forum. Great to have you here!
Of course completely understand where you are coming from but at the same time super pumped that we still have products that can work for you!
So one of the things I can tell you is the reason why the pasta has changed is so the product can cook better and you don’t get clumps of powder left behind.
In terms of will we have something like this in the future, who knows what we could see. We’ve taken a lot of feedback onboard recently as you can probably imagine so we understand that our Hueligans want to see something like this in the future so watch this space 
Hey @Mark_Huel,
Thanks for reading and taking our feedback into consideration!
Totally understand. We use an instant hot water dispenser and stir vigorously with a small spoon. That way we get both our lunch and our arm workout done for the day Even then, we do sometimes end up with clumps of alfredo powder… but it’s a manageable and acceptable risk in exchange for the tasty noods.
Hope we’ll see some form of solid pasta in the future! In the meantime, we’ll enjoy the other flavors. Thanks for listening.
I noticed this when I paused the subscription on my Cajun pasta 7 serving packs and tried out the cups. There’s so much powder compared to the tiny little noodles. I either wind up with a soup, which isn’t necessarily bad, or a blob of sauce basically. The soup would be ok so long as it was an alternative to the bigger noodles.
I also think the smaller noodles were probably to do with the smaller packing. If only they could have the bigger packs, meal packs and cups to make everyone happy.
I haven’t tried the meal packs, but I’m curious to know how big the noodles are in those.
I mean that balance certainly doesn’t sound right.
Is this every time or just this batch? Can you drop us an email with the Batch details at support@huel.com so we can investigate this further for you.
This has been every time since switching to the cups. I’ve only ordered 2 boxes just to see if it was different than the pouches.
What I’ve noticed so far is that sometimes the noodles don’t plump at all and other times they’re pretty decent. The only constant is that there is way too much powder. I didn’t ever have this issue with the pouches.
I don’t believe I have the boxes anymore but I did order the first batch in October and the second in the November.
I’m sorry this has been the case and that it’s not been good for you.
Just to clarify you are making this up the usual way, filling to fill line etc?
Yep. I made it as directed and it was all goopy. Then I started experimenting with adding more or less water. I’ll eventually figure out what works for me.
Once I use up my remaining cups I’m going back to what pouches I have left and then I’ll check out the meal packs.
Are the packs basically the cup in a different package?
Understood, sorry our cups didn’t work for you.
The meal packs are basically our pouches but in single serving format
Just to clarify, does that mean they have a different texture?
Like the would the chick’n mushroom meal pack have the bigger, thicker noodles compared to the cup?
To summarise, this will be a smaller pouch containing 400kcal of Hot & Savoury, they will be sold in boxes of 7 servings. Fundamentally we think it is going to be a massive improvement to your product experience.
What we hope these will bring in comparison to the current big pouch versions
- Perfect portion every time
- Improve the texture of final product
- Easily portable
- Allows us to do a mixed box in the future
On this, let me clarify for you to make sure I get the right answers for you
I had a Cajun pasta cup for lunch last night and got a far better result by adjusting the water a bit more. It still tastes great even if the texture is a bit off if I use the amount of water as directed.
As for the cups in the general I absolutely love them and haven’t had any issues with the remaining flavors. I have them all except for chickn and mushroom.
Out of curiosity could you explain why the cup flavors aren’t available in the single serve packs and vice versa?
I found the box if you wanted the batch info
On this, can you drop us an email at support@huel.com so we can look into this for you. Send across the batch details and we can raise this internally to make sure there is nothing wrong!
I’ve not forgotten you, i’m just nailing some deets for you!
No worries, thank you! I ordered one anyway and will try it out and report back unless you get answers first.
So the pasta used is Fusili!
Sorry it took some time but wanted to make sure I was right 