Horrible service. No one will respond to me

My order was stolen and never received. I want a replacement or if you guys can do anything. I reached out to customer service 3 times and no response. I have been charged for my order and no order has been received. Please help.

Order number

Hey Ava. With the new price changes and product announcement the Customer Experience team have an increased volume of emails. They absolutely will get to your email and sort this out for you, it might just take slightly more time.

If your order has been stolen then we will it will require a bit of time to contact the courier to look into this too.

Hi Ava! Christian from Customer Experience here😁 I’m really sorry to hear your order might have been stolen or lost in transit! I’ll dive into this right away, and respond to your email shortly. Have a great Tuesday!