Can’t cancel subscription (no account created before)

I ordered a subscription but never created account with at the beginning. So i have no access to “manage Subscription” to cancel my subscription. I have attempted to send my inquiries to your CSRs but still haven’t heard back from them.

Hey @chyvida! Unfortunately I’m not seeing any emails to our Customer Experience team inbox from the email associated with your forum account so I apologize for any frustration there. I’d be happy to send you over an email now so we can get to the bottom of this.

Have a great day! :sunny: