The plastic containers were so much better. The powder bags are a mess. It’s impossible to scoop powder without getting it all over your hands and often the counter, which then becomes sticky and requires cleaning.
I have been transferring the powder from the bags to the plastic containers I saved from earlier orders, but even that process is a pain and the powder inevitably gets on the counters and elsewhere.
I’m so frustrated with this inconvenience that I have been seriously considering switching products (to a non-Huel protein) for this reason alone. I’d even pay a couple extra bucks to get the protein powder in a plastic container instead of the bags.
Hey there! Welcome to the forum!
Sorry to hear that the new packaging isn’t working for you! I’ll pass this feedback to our technical team. I highly recommend sending an email with your batch details to support@huel.com, as this is how they aggregate data and keep track of feedback trends.
We switched from a tub to a pouch to reduce our plastic usage and the packaging carbon footprint. The tubs also encountered more issues in transit: the Complete Protein seals would sometimes come unstuck and require replacement, which meant more product loss and food waste. The pouch format also aligns the product with the rest of our range–the Black Edition Powder, the Huel Powder, the Essential Powder, and the Daily Superblend–which all come in pouches.
Of course, none of this means that our packaging can’t still be improved, so we really appreciate this feedback!