Order cancelled by Huel

I placed my order Aug 29, 2023 really early in the morning (i work nights) and saw a messagw in my email same day (late afternoon) that my order has been cancelled by Huel. I emailed customer service so I hope to get a response soon. They definitely took the money out of my account so I don’t understand why the order was canceled because it wasn’t due to lack of funding. Anyone experience something similar?

I’m terribly sorry about this, sounds very strange!

I would definitely recommend speaking with our customer experience team at support@huel.com, they will be able to look into this cancelation and why it occurred and get about fixing the issue for you.

I’m afraid until we look at your account I’m unsure why this could’ve happened for you.