Hey!
So just wanted to come in and address your points.
I’m sorry you feel this way. We understand that there is a lot of frustration on this. When we looked at how many people came back to Huel after having Mac & Cheeze, as well as looking how many complained about it, we had to change.
Lots go into the thinking when we decide to decide this. As I mentioned in the original post, we look at repeat rates, Net promoter scores and complaints. All of these combined results lead us to business decisions. But with these metrics, we get things like how we can improve, should we change something, or are we missing something. Through this we also gain insight to what our Hueligans want to see. Of course we’re always working behind the scenes so we could see new options come to the table in the future!
Appreciate this! We think this change will be great, and we think it’ll be beneficial in the long run for our Hueligans, making sure you get a better experience.
I hope this answers your points; always happy to discuss more if you have any further q’s 