Missing Scoop in First Order

I just received my first order. The scoop is missing in the order. Also the cardboard packaging was bad, it falling apart. Please seal the cardboard properly from next time.

Hi there! I’m sorry to hear your box arrived in poor condition and without scoops to boot! If you have any pictures of the box that you could send us, I would greatly appreciate it for quality assurance.

Also, I see you placed an order for 2 scoops only, which our system won’t recognize, so I have cancelled that order and placed a new order through our end that will be processed and shipped to you ASAP. Have a great weekend!

Thanks a lot for such a great support. Received my scoops today.

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Yay! Thank you for the kind words! If there’s anything else we can do, please let us know. :slight_smile:

Sorry to add in but I had the same experience. Just received my first order and don’t have a scoop. What’s the process on obtaining one?


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Sending you one now Lazy Dragon! In the meantime you can use a heaping 3/4 cup or weigh out 100g of powder :slight_smile:

Hi! My order just came in and is also missing a scoop and the shaker. Can you add me to the list?

Thank you