Missing Scoop in First Order

#1

I just received my first order. The scoop is missing in the order. Also the cardboard packaging was bad, it falling apart. Please seal the cardboard properly from next time.

#2

Hi there! I’m sorry to hear your box arrived in poor condition and without scoops to boot! If you have any pictures of the box that you could send us, I would greatly appreciate it for quality assurance.

Also, I see you placed an order for 2 scoops only, which our system won’t recognize, so I have cancelled that order and placed a new order through our end that will be processed and shipped to you ASAP. Have a great weekend!

#3

Thanks a lot for such a great support. Received my scoops today.

1 Like
#4

Yay! Thank you for the kind words! If there’s anything else we can do, please let us know. :slight_smile:

#5

Hi,
Sorry to add in but I had the same experience. Just received my first order and don’t have a scoop. What’s the process on obtaining one?

Thanks

1 Like
#6

Sending you one now Lazy Dragon! In the meantime you can use a heaping 3/4 cup or weigh out 100g of powder :slight_smile:

#7

Hi! My order just came in and is also missing a scoop and the shaker. Can you add me to the list?

Thank you