Didn't get a warning about subscription order

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1

Hi!

I woke up to an email sent at 2 am that my subscription was going to ship, without an email prior to let me know I had an upcoming order. I don’t need this order and promptly emailed support at 7am to try and cancel, though the site says cancellations aren’t possible.

A little notice would be nice next time! It’ll save us all time and trouble, because I’m just going to send the shipment back for a refund.

Thanks

2

That’s unfortunate. I have always received an email letting me know that my order will renew and gives me an option to adjust it accordingly if necessary