# Wrong product recieved

**URL:** <https://discourse.huel.com/t/wrong-product-recieved/4704>\
**Category:** Experiences\
**Created:** [January 23, 2019, 2:04pm UTC](https://discourse.huel.com/t/wrong-product-recieved/4704 "2019-01-23T14:04:15Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![EmbeddedDev](https://avatars.discourse-cdn.com/v4/letter/e/41988e/32.png) [@EmbeddedDev](https://discourse.huel.com/u/EmbeddedDev)\
**Post date:** [January 23, 2019, 2:04pm UTC](https://discourse.huel.com/t/wrong-product-recieved/4704/1 "2019-01-23T14:04:15Z")

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Hello Huel,

My recent order number was 287276

I ordered two Huel Berry Powders but was instead sent two ready to drink boxes.

Can you please re ship my order and send me the correct product?

What would you like me to do with the ready to drink boxes?

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**Author:** ![Alex\_Huel](https://yyz2.discourse-cdn.com/flex030/user_avatar/discourse.huel.com/alex_huel/32/1196_2.png) [@Alex\_Huel](https://discourse.huel.com/u/Alex_Huel)\
**Post date:** [January 23, 2019, 6:35pm UTC](https://discourse.huel.com/t/wrong-product-recieved/4704/2 "2019-01-23T18:35:28Z")

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> [@EmbeddedDev](#):
>
> 287276

Oh no, @EmbeddedDev. That’s quite the mix up. I’ve contacted our fulfillment center now to get you your berry powder sent your way ASAP! So sorry about that. You will receive it in 3-5 business days. Until then, feel free to enjoy the berry RTD!

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**Author:** ![EmbeddedDev](https://avatars.discourse-cdn.com/v4/letter/e/41988e/32.png) [@EmbeddedDev](https://discourse.huel.com/u/EmbeddedDev)\
**Post date:** [January 23, 2019, 6:43pm UTC](https://discourse.huel.com/t/wrong-product-recieved/4704/3 "2019-01-23T18:43:05Z")

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Thank you very much. !

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**Author:** ![EmbeddedDev](https://avatars.discourse-cdn.com/v4/letter/e/41988e/32.png) [@EmbeddedDev](https://discourse.huel.com/u/EmbeddedDev)\
**Post date:** [February 2, 2019, 11:07pm UTC](https://discourse.huel.com/t/wrong-product-recieved/4704/4 "2019-02-02T23:07:08Z")

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Hi Alex,

Can you please check to see if my replacement order was sent?

It’s been 10 days since we’ve communicated last and I still haven’t received the shipment.

Thanks  
Jim

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**Author:** ![Tyler\_Huel](https://yyz2.discourse-cdn.com/flex030/user_avatar/discourse.huel.com/tyler_huel/32/2434_2.png) [@Tyler\_Huel](https://discourse.huel.com/u/Tyler_Huel)\
**Post date:** [February 4, 2019, 5:51pm UTC](https://discourse.huel.com/t/wrong-product-recieved/4704/5 "2019-02-04T17:51:58Z")

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> [@Alex\_Huel](#):
>
> 287276

Hey Jim. I think a human error here prevented this order being replaced. I just manually processed a new order for you.

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<div class="post-metadata">

**Author:** ![EmbeddedDev](https://avatars.discourse-cdn.com/v4/letter/e/41988e/32.png) [@EmbeddedDev](https://discourse.huel.com/u/EmbeddedDev)\
**Post date:** [February 4, 2019, 5:55pm UTC](https://discourse.huel.com/t/wrong-product-recieved/4704/6 "2019-02-04T17:55:14Z")

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Thank you so much Alex