# Weird Subscription Problems

**URL:** <https://discourse.huel.com/t/weird-subscription-problems/6164>\
**Category:** Experiences\
**Created:** [July 11, 2019, 4:46pm UTC](https://discourse.huel.com/t/weird-subscription-problems/6164 "2019-07-11T16:46:05Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![nielsondc](https://yyz2.discourse-cdn.com/flex030/user_avatar/discourse.huel.com/nielsondc/32/2538_2.png) [@nielsondc](https://discourse.huel.com/u/nielsondc)\
**Post date:** [July 11, 2019, 4:46pm UTC](https://discourse.huel.com/t/weird-subscription-problems/6164/1 "2019-07-11T16:46:05Z")

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My monthly subscription order was supposed to ship yesterday and my credit card was charged for $89.10. However, shortly thereafter, I received a PayPal notice that Huel had refunded my $89.10 payment (with no explanation). When I log into my account on your website, my subscription information is just a blank screen with no information. I am unable to edit or change anything. Can someone please help me understand what is going on and how to fix it? Thanks.

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**Author:** ![Tyler\_Huel](https://yyz2.discourse-cdn.com/flex030/user_avatar/discourse.huel.com/tyler_huel/32/2434_2.png) [@Tyler\_Huel](https://discourse.huel.com/u/Tyler_Huel)\
**Post date:** [July 11, 2019, 5:11pm UTC](https://discourse.huel.com/t/weird-subscription-problems/6164/2 "2019-07-11T17:11:05Z")

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Hey there. It’s looking like this charged was declined on my end. I’m looking further into this to see if it’s an error on our end. Please hang tight!

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**Author:** ![nielsondc](https://yyz2.discourse-cdn.com/flex030/user_avatar/discourse.huel.com/nielsondc/32/2538_2.png) [@nielsondc](https://discourse.huel.com/u/nielsondc)\
**Post date:** [July 11, 2019, 5:17pm UTC](https://discourse.huel.com/t/weird-subscription-problems/6164/3 "2019-07-11T17:17:46Z")

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Weird. On my end, it shows the charge went through and then was later refunded. Thanks for looking into this.

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**Author:** ![nielsondc](https://yyz2.discourse-cdn.com/flex030/user_avatar/discourse.huel.com/nielsondc/32/2538_2.png) [@nielsondc](https://discourse.huel.com/u/nielsondc)\
**Post date:** [July 11, 2019, 7:28pm UTC](https://discourse.huel.com/t/weird-subscription-problems/6164/4 "2019-07-11T19:28:29Z")

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My PayPal charge was run again and instantly refunded again. Customer service told me to try entering a new payment method, which I have now done.

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**Author:** ![Tyler\_Huel](https://yyz2.discourse-cdn.com/flex030/user_avatar/discourse.huel.com/tyler_huel/32/2434_2.png) [@Tyler\_Huel](https://discourse.huel.com/u/Tyler_Huel)\
**Post date:** [July 15, 2019, 5:39pm UTC](https://discourse.huel.com/t/weird-subscription-problems/6164/5 "2019-07-15T17:39:38Z")

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It looks like an order has processed and everything is good to go!

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**Author:** ![nielsondc](https://yyz2.discourse-cdn.com/flex030/user_avatar/discourse.huel.com/nielsondc/32/2538_2.png) [@nielsondc](https://discourse.huel.com/u/nielsondc)\
**Post date:** [July 17, 2019, 5:48pm UTC](https://discourse.huel.com/t/weird-subscription-problems/6164/6 "2019-07-17T17:48:46Z")

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Yes, many thanks for your help.