# Trouble cancelling subscription. i feel scammed

**URL:** <https://discourse.huel.com/t/trouble-cancelling-subscription-i-feel-scammed/5856>\
**Category:** Feedback\
**Created:** [June 6, 2019, 7:58pm UTC](https://discourse.huel.com/t/trouble-cancelling-subscription-i-feel-scammed/5856 "2019-06-06T19:58:10Z")\
**Posts on this page:** 8\
**Page:** 1

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**Author:** ![John\_Cofer](https://yyz2.discourse-cdn.com/flex030/user_avatar/discourse.huel.com/john_cofer/32/2456_2.png) [@John\_Cofer](https://discourse.huel.com/u/John_Cofer)\
**Post date:** [June 6, 2019, 7:58pm UTC](https://discourse.huel.com/t/trouble-cancelling-subscription-i-feel-scammed/5856/1 "2019-06-06T19:58:10Z")

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So i cancelled my subscription about a week ago, and today i wake up to an email saying an order processed that i did not OK. i emailed huel several times to cancel the order before it shipped to no response. I just received an email saying the order shipped so that was a bust. So now im out the money and have to wait for my bank to dispute the charges and refund me my money. Thanks Huel, your customer service is complete trash.

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**Author:** ![Alex\_Huel](https://yyz2.discourse-cdn.com/flex030/user_avatar/discourse.huel.com/alex_huel/32/1196_2.png) [@Alex\_Huel](https://discourse.huel.com/u/Alex_Huel)\
**Post date:** [June 7, 2019, 5:14pm UTC](https://discourse.huel.com/t/trouble-cancelling-subscription-i-feel-scammed/5856/2 "2019-06-07T17:14:37Z")

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Hey @John_Cofer! We’re so sorry about this. I just checked on your account and it doesn’t look like your subscription was ever cancelled. I do apologize for any miscommunication and I’ve gone ahead and made sure it is cancelled for future orders.

We’ll be happy to provide you with a prepaid return label so that you won’t have to pay anything to return your order, as this error might have been a mistake on our platform. As soon as you receive this shipment, let me know and I’ll send you the prepaid return label and fully refund you for this ASAP.

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**Author:** ![John\_Cofer](https://yyz2.discourse-cdn.com/flex030/user_avatar/discourse.huel.com/john_cofer/32/2456_2.png) [@John\_Cofer](https://discourse.huel.com/u/John_Cofer)\
**Post date:** [June 12, 2019, 12:55pm UTC](https://discourse.huel.com/t/trouble-cancelling-subscription-i-feel-scammed/5856/3 "2019-06-12T12:55:11Z")

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i got the shipment. Please send me that label so i can return.

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**Author:** ![Alex\_Huel](https://yyz2.discourse-cdn.com/flex030/user_avatar/discourse.huel.com/alex_huel/32/1196_2.png) [@Alex\_Huel](https://discourse.huel.com/u/Alex_Huel)\
**Post date:** [June 12, 2019, 5:09pm UTC](https://discourse.huel.com/t/trouble-cancelling-subscription-i-feel-scammed/5856/4 "2019-06-12T17:09:12Z")

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Your prepaid return label is being emailed separately to you. Once we receive the return, we will issue a refund to you! Please keep in mind that all items must be unopened and in new condition. When you ship your order out, please let me know.

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**Author:** ![Regulater50](https://avatars.discourse-cdn.com/v4/letter/r/c77e96/32.png) [@Regulater50](https://discourse.huel.com/u/Regulater50)\
**Post date:** [July 30, 2019, 2:00pm UTC](https://discourse.huel.com/t/trouble-cancelling-subscription-i-feel-scammed/5856/5 "2019-07-30T14:00:58Z")

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I need to cancel my subscription. However, this another company that makes you spend entire day trying to figure out how to cancel. I WANT TO CANCEL MY SUBSCRIPTION!!!🤬

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**Author:** ![farhanAtWork](https://avatars.discourse-cdn.com/v4/letter/f/c4cdca/32.png) [@farhanAtWork](https://discourse.huel.com/u/farhanAtWork)\
**Post date:** [July 30, 2019, 3:38pm UTC](https://discourse.huel.com/t/trouble-cancelling-subscription-i-feel-scammed/5856/6 "2019-07-30T15:38:05Z")

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Check out this page on how to cancel

> **[Huel Subscription Guide](https://huel.com/pages/huel-subscription-guide)**
>
> Introduction Huel subscriptions are completely flexible. You can also skip a delivery, update your shipping address, cancel your subscription, or perform a multitude of other actions with your subscription at any time. We have created a how-to guide...

Or in short:  
Under Subscription & Orders \> Click Edit Subscription \> Click Cancel Subscription  
It is under the Update Subscription Button.  
It is pretty small, must be an intentional design by Huel team to make it less obvious LOL

I never use it, so I have no idea what is beyond the cancel button.

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**Author:** ![Tyler\_Huel](https://yyz2.discourse-cdn.com/flex030/user_avatar/discourse.huel.com/tyler_huel/32/2434_2.png) [@Tyler\_Huel](https://discourse.huel.com/u/Tyler_Huel)\
**Post date:** [July 30, 2019, 6:37pm UTC](https://discourse.huel.com/t/trouble-cancelling-subscription-i-feel-scammed/5856/7 "2019-07-30T18:37:55Z")

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This subscription is cancelled.

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**Author:** ![Lizadizzle](https://yyz2.discourse-cdn.com/flex030/user_avatar/discourse.huel.com/lizadizzle/32/420_2.png) [@Lizadizzle](https://discourse.huel.com/u/Lizadizzle)\
**Post date:** [July 30, 2019, 7:13pm UTC](https://discourse.huel.com/t/trouble-cancelling-subscription-i-feel-scammed/5856/8 "2019-07-30T19:13:41Z")

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