# System error: an order is not on its way to you - 07/01/20 15:30

**URL:** <https://discourse.huel.com/t/system-error-an-order-is-not-on-its-way-to-you-07-01-20-15-30/7705>\
**Category:** Huel Updates\
**Created:** [January 7, 2020, 6:26pm UTC](https://discourse.huel.com/t/system-error-an-order-is-not-on-its-way-to-you-07-01-20-15-30/7705 "2020-01-07T18:26:56Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Christian\_Huel](https://yyz2.discourse-cdn.com/flex030/user_avatar/discourse.huel.com/christian_huel/32/1903_2.png) [@Christian\_Huel](https://discourse.huel.com/u/Christian_Huel)\
**Post date:** [January 7, 2020, 6:26pm UTC](https://discourse.huel.com/t/system-error-an-order-is-not-on-its-way-to-you-07-01-20-15-30/7705/1 "2020-01-07T18:26:56Z")

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We made an error.

Some of you may have received an email from us suggesting a new order was on its way to you.

Please **don’t worry** this was a system error and an order is not on its way to you, nor have you been charged. If you have received this email then **there is no need to email us about it.**

If you have emailed us about a separate issue, we may be a little slow off the mark to answer your query. This is because this glitch affected a large number of our customers, several of whom have contacted us. This combined with our already high January volume has lead to a very, very full inbox and a very, very busy team.

Thank you for your understanding!

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**Author:** ![Tim\_Huel](https://yyz2.discourse-cdn.com/flex030/user_avatar/discourse.huel.com/tim_huel/32/1773_2.png) [@Tim\_Huel](https://discourse.huel.com/u/Tim_Huel)\
**Post date:** [January 7, 2020, 6:27pm UTC](https://discourse.huel.com/t/system-error-an-order-is-not-on-its-way-to-you-07-01-20-15-30/7705/2 "2020-01-07T18:27:40Z")

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**Author:** ![dogsRawesome](https://avatars.discourse-cdn.com/v4/letter/d/5f8ce5/32.png) [@dogsRawesome](https://discourse.huel.com/u/dogsRawesome)\
**Post date:** [January 14, 2020, 6:27pm UTC](https://discourse.huel.com/t/system-error-an-order-is-not-on-its-way-to-you-07-01-20-15-30/7705/3 "2020-01-14T18:27:46Z")

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I placed an order on the 11th at 7am, but haven’t received an update about it being shipped. I’m about to run out of my current stock. Order # is 639056. Any help would be greatly appreciated.