# Something may have gone wrong with my recent subscription order

**URL:** <https://discourse.huel.com/t/something-may-have-gone-wrong-with-my-recent-subscription-order/7533>\
**Category:** Experiences\
**Created:** [December 21, 2019, 1:56pm UTC](https://discourse.huel.com/t/something-may-have-gone-wrong-with-my-recent-subscription-order/7533 "2019-12-21T13:56:55Z")\
**Posts on this page:** 4\
**Page:** 1

<div class="post-metadata">

**Author:** ![ericb](https://avatars.discourse-cdn.com/v4/letter/e/f19dbf/32.png) [@ericb](https://discourse.huel.com/u/ericb)\
**Post date:** [December 21, 2019, 1:56pm UTC](https://discourse.huel.com/t/something-may-have-gone-wrong-with-my-recent-subscription-order/7533/1 "2019-12-21T13:56:55Z")

</div>

Hi, I had some weirdness with a recent subscription order, #614553-US

Paypal was charged, then it was refunded on the day that the subscription was scheduled for (yesterday, Dec 20), then today a new charge for a little less.

I checked my account, and it looks like subscription is being shipped without the one-time addition of some peanut butter flavor boost. I checked Upcoming Deliveries, and the PB flavor boost is there, still scheduled for yesterday.

The reason I added it the flavor boost to my subscription in the first place was so I wouldn’t have to pay shipping on it. Can this be resolved without waiting for my next subscription shipment?

Also, just curious, but will I be receiving my usual Original flavor or the new Vanilla 3.0 in this order?

Thanks,  
Eric

---

<div class="post-metadata">

**Author:** ![Christian\_Huel](https://yyz2.discourse-cdn.com/flex030/user_avatar/discourse.huel.com/christian_huel/32/1903_2.png) [@Christian\_Huel](https://discourse.huel.com/u/Christian_Huel)\
**Post date:** [December 23, 2019, 4:20pm UTC](https://discourse.huel.com/t/something-may-have-gone-wrong-with-my-recent-subscription-order/7533/2 "2019-12-23T16:20:02Z")

</div>

Hi @ericb! I’m going to dive into this right now for you. It sounds like it might have been a slight technical error on our end trying to amend the currently out of stock Peanut Butter Flavor Boost that was in your subscription. I can confirm you will be receiving our new v3.0 in that shipment heading your way! I hope you love the improvements❤ It truly is our best Huel yet.

I can assure you we won’t have you pay for the shipping on the flavor boost as well😁 I’ll send you over an email to see if there is another flavor you would be interested in trying while PB is out of stock.

Happy Holidays and have a wonderful week!

---

<div class="post-metadata">

**Author:** ![ericb](https://avatars.discourse-cdn.com/v4/letter/e/f19dbf/32.png) [@ericb](https://discourse.huel.com/u/ericb)\
**Post date:** [December 23, 2019, 7:55pm UTC](https://discourse.huel.com/t/something-may-have-gone-wrong-with-my-recent-subscription-order/7533/3 "2019-12-23T19:55:57Z")

</div>

Thanks Christian, I’m looking forward to trying the new version. The offer to send a flavor boost while we wait for PB is very generous! I’ll talk to my wife and get back to you via email.

Merry Christmas to you and your family 🙂

---

<div class="post-metadata">

**Author:** ![Christian\_Huel](https://yyz2.discourse-cdn.com/flex030/user_avatar/discourse.huel.com/christian_huel/32/1903_2.png) [@Christian\_Huel](https://discourse.huel.com/u/Christian_Huel)\
**Post date:** [December 23, 2019, 8:02pm UTC](https://discourse.huel.com/t/something-may-have-gone-wrong-with-my-recent-subscription-order/7533/4 "2019-12-23T20:02:22Z")

</div>

Sounds great! Thanks Eric🤗 Same to you and yours.