# Somehow ordered 5 bags without choosing flavors

**URL:** <https://discourse.huel.com/t/somehow-ordered-5-bags-without-choosing-flavors/5103>\
**Category:** Experiences\
**Created:** [March 8, 2019, 1:50am UTC](https://discourse.huel.com/t/somehow-ordered-5-bags-without-choosing-flavors/5103 "2019-03-08T01:50:16Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![cdblaser](https://avatars.discourse-cdn.com/v4/letter/c/e495f1/32.png) [@cdblaser](https://discourse.huel.com/u/cdblaser)\
**Post date:** [March 8, 2019, 1:50am UTC](https://discourse.huel.com/t/somehow-ordered-5-bags-without-choosing-flavors/5103/1 "2019-03-08T01:50:16Z")

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To huel customer support:

my last month (february) order had some issues with delivery because the system didn’t detect what flavors i chose (which, i think, is impossible because just to get the bags, you have to choose a flavor). Anyways, the great customer support helped me in choosing flavors and an expedited delivery.

This month (march), i checked my subscription and it still seems to have the same issue with no flavors chosen. i tried editing the subscription, but when i add one bag, it somehow costs $89. i then tried cancelling the subscription, but the page just stays on the ‘loading’ icon with no resolution.

i guess what i’m asking is, can i get a customer support agent to help me edit my subscription? I was hoping for 3 bags of chocolate and 3 bags of unflavored/unsweetened. For some reason the current system does not want to work with me.

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**Author:** ![Tyler\_Huel](https://yyz2.discourse-cdn.com/flex030/user_avatar/discourse.huel.com/tyler_huel/32/2434_2.png) [@Tyler\_Huel](https://discourse.huel.com/u/Tyler_Huel)\
**Post date:** [March 8, 2019, 8:43pm UTC](https://discourse.huel.com/t/somehow-ordered-5-bags-without-choosing-flavors/5103/2 "2019-03-08T20:43:21Z")

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Hey Curtis. I’m a bit confused on what’s going here as well–I’m messaging my team about this and should have an answer by Monday. In the meantime, I paused your order so it doesn’t process incorrectly on 3/10.

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**Author:** ![cdblaser](https://avatars.discourse-cdn.com/v4/letter/c/e495f1/32.png) [@cdblaser](https://discourse.huel.com/u/cdblaser)\
**Post date:** [March 11, 2019, 10:17pm UTC](https://discourse.huel.com/t/somehow-ordered-5-bags-without-choosing-flavors/5103/3 "2019-03-11T22:17:12Z")

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Thanks for the info.

I checked today and I no longer have a subscription. Can I go ahead and create a new subscription order?

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**Author:** ![Tyler\_Huel](https://yyz2.discourse-cdn.com/flex030/user_avatar/discourse.huel.com/tyler_huel/32/2434_2.png) [@Tyler\_Huel](https://discourse.huel.com/u/Tyler_Huel)\
**Post date:** [March 11, 2019, 10:35pm UTC](https://discourse.huel.com/t/somehow-ordered-5-bags-without-choosing-flavors/5103/4 "2019-03-11T22:35:32Z")

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Yes you are free to create a new subscription.

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**Author:** ![cdblaser](https://avatars.discourse-cdn.com/v4/letter/c/e495f1/32.png) [@cdblaser](https://discourse.huel.com/u/cdblaser)\
**Post date:** [March 11, 2019, 11:05pm UTC](https://discourse.huel.com/t/somehow-ordered-5-bags-without-choosing-flavors/5103/5 "2019-03-11T23:05:13Z")

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Thanks very much for the help!