# Shipping issue broken pouch

**URL:** <https://discourse.huel.com/t/shipping-issue-broken-pouch/12738>\
**Category:** Feedback\
**Created:** [April 5, 2023, 9:08pm UTC](https://discourse.huel.com/t/shipping-issue-broken-pouch/12738 "2023-04-05T21:08:44Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Mjhqed](https://avatars.discourse-cdn.com/v4/letter/m/edb3f5/32.png) [@Mjhqed](https://discourse.huel.com/u/Mjhqed)\
**Post date:** [April 5, 2023, 9:08pm UTC](https://discourse.huel.com/t/shipping-issue-broken-pouch/12738/1 "2023-04-05T21:08:44Z")

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![16807287574502455441841346197616](https://canada1.discourse-cdn.com/flex030/uploads/huel2/original/2X/5/54abdb499393a66ab040941a9af75917cb483687.jpeg)  
My order arrived today and by the looks of it, at least one of my pouches were ruptured leaving powder scattered inside the box. Is this the standard of shipping we can expect? This was my first order and I was on auto ship… May have to cancel if my pouches are going to be losing product on the way to my home.

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**Author:** ![Mjhqed](https://avatars.discourse-cdn.com/v4/letter/m/edb3f5/32.png) [@Mjhqed](https://discourse.huel.com/u/Mjhqed)\
**Post date:** [April 5, 2023, 9:12pm UTC](https://discourse.huel.com/t/shipping-issue-broken-pouch/12738/2 "2023-04-05T21:12:10Z")

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Found my dirty scoops… Did I just get someone’s return shipped straight to me?

 ![16807291019451793014823422557377](https://canada1.discourse-cdn.com/flex030/uploads/huel2/original/2X/4/44ff01ee04022b523df78d524667b7bf9cbc7f2e.jpeg)

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**Author:** ![Dan\_Huel](https://yyz2.discourse-cdn.com/flex030/user_avatar/discourse.huel.com/dan_huel/32/4121_2.png) [@Dan\_Huel](https://discourse.huel.com/u/Dan_Huel)\
**Post date:** [April 11, 2023, 7:30am UTC](https://discourse.huel.com/t/shipping-issue-broken-pouch/12738/3 "2023-04-11T07:30:59Z")

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Hey Matthew, I’m really sorry that your shipment didn’t meet our standards, this isn’t acceptable.

Would you mind contacting our Customer Experience team at [team@huel.com](mailto:team@huel.com) with your order number so they can sort this out for you?