# Shipping - Is this normal?

**URL:** <https://discourse.huel.com/t/shipping-is-this-normal/9703>\
**Category:** Uncategorized\
**Created:** [October 22, 2020, 11:02pm UTC](https://discourse.huel.com/t/shipping-is-this-normal/9703 "2020-10-22T23:02:24Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![Becca](https://avatars.discourse-cdn.com/v4/letter/b/54ee81/32.png) [@Becca](https://discourse.huel.com/u/Becca)\
**Post date:** [October 22, 2020, 11:02pm UTC](https://discourse.huel.com/t/shipping-is-this-normal/9703/1 "2020-10-22T23:02:24Z")

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Hi everyone. I am still waiting on my Huel order and I’m not sure if this is normal.

I ordered 10/10. Got a tracking number 10/12. Still says label created. I emailed customer service last week. They said it would be delivered 10/19 and sent me a tracking number for an order that had been delivered in a different city. My order was not delivered 10/19.

I emailed customer service again. They were super nice and created a new order for me. That was on 10/20. That one also still says label created.

I now have two shipments stuck in label created. I will give the second one the the full 72 hours as stated in the email before I contact customer service again, but after 48 hours and still with label created status, I am not hopeful.

I went ahead and canceled my subscription because it was scheduled to renew in about two weeks and I haven’t even gotten the first order.

After such a long explanation, I guess I am asking is this the new pandemic normal for Huel? Can anyone tell me how long it normally takes your shipments to move past the label created stage?

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**Author:** ![Charlotte\_Huel](https://yyz2.discourse-cdn.com/flex030/user_avatar/discourse.huel.com/charlotte_huel/32/3672_2.png) [@Charlotte\_Huel](https://discourse.huel.com/u/Charlotte_Huel)\
**Post date:** [October 23, 2020, 1:31pm UTC](https://discourse.huel.com/t/shipping-is-this-normal/9703/3 "2020-10-23T13:31:28Z")

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Hi Becca, I just messaged you about this!

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**Author:** ![PMY](https://yyz2.discourse-cdn.com/flex030/user_avatar/discourse.huel.com/pmy/32/3737_2.png) [@PMY](https://discourse.huel.com/u/PMY)\
**Post date:** [October 24, 2020, 2:27pm UTC](https://discourse.huel.com/t/shipping-is-this-normal/9703/4 "2020-10-24T14:27:59Z")

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Has this been resolved? Curious to know your experience. Thanks!

Paul

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**Author:** ![Becca](https://avatars.discourse-cdn.com/v4/letter/b/54ee81/32.png) [@Becca](https://discourse.huel.com/u/Becca)\
**Post date:** [October 24, 2020, 3:18pm UTC](https://discourse.huel.com/t/shipping-is-this-normal/9703/5 "2020-10-24T15:18:28Z")

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The original tracking still says label created, since October 12. I have given up on that one and don’t really need it now that they have sent a replacement. The replacement order says delivery date today! Customer Service has been super responsive and I truly appreciate them. I am so hoping Huel can fix their fulfillment issues.

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**Author:** ![Domenique\_Huel](https://yyz2.discourse-cdn.com/flex030/user_avatar/discourse.huel.com/domenique_huel/32/2969_2.png) [@Domenique\_Huel](https://discourse.huel.com/u/Domenique_Huel)\
**Post date:** [October 26, 2020, 12:40pm UTC](https://discourse.huel.com/t/shipping-is-this-normal/9703/6 "2020-10-26T12:40:42Z")

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Amazing to hear it & we are hoping that you are enjoying our products!