# Same order sent twice?

**URL:** <https://discourse.huel.com/t/same-order-sent-twice/3943>\
**Category:** Uncategorized\
**Created:** [November 17, 2018, 12:35pm UTC](https://discourse.huel.com/t/same-order-sent-twice/3943 "2018-11-17T12:35:40Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![Victory159](https://yyz2.discourse-cdn.com/flex030/user_avatar/discourse.huel.com/victory159/32/926_2.png) [@Victory159](https://discourse.huel.com/u/Victory159)\
**Post date:** [November 17, 2018, 12:35pm UTC](https://discourse.huel.com/t/same-order-sent-twice/3943/1 "2018-11-17T12:35:40Z")

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Hi, ordered in October and just received the same order 11/16/18. Can you refund my credit card for the second order. Thank you!!

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**Author:** ![Victory159](https://yyz2.discourse-cdn.com/flex030/user_avatar/discourse.huel.com/victory159/32/926_2.png) [@Victory159](https://discourse.huel.com/u/Victory159)\
**Post date:** [November 24, 2018, 6:26pm UTC](https://discourse.huel.com/t/same-order-sent-twice/3943/2 "2018-11-24T18:26:19Z")

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I’ve e-mailed and have written on the Huel topics for a response on the double order Huel has sent me. Huel has not addressed or even had the decency to contact me back?

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**Author:** ![Teresa\_Huel](https://yyz2.discourse-cdn.com/flex030/user_avatar/discourse.huel.com/teresa_huel/32/1197_2.png) [@Teresa\_Huel](https://discourse.huel.com/u/Teresa_Huel)\
**Post date:** [November 26, 2018, 10:46pm UTC](https://discourse.huel.com/t/same-order-sent-twice/3943/3 "2018-11-26T22:46:18Z")

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Hi Kevin! So sorry to hear about your experience. I see you currently have an active subscription for delivery every 4 weeks. I have sent you an account invite email to finish setting up your account, so you can make future edits to your subscription ([my.huel.com/subscription](http://my.huel.com/subscription)). If you need assistance cancelling your subscription, I can do that for you, no problem. If you’d like to return the second shipment, please send back to us at:

Huel Returns  
14401 Sovereign Road  
Suite 101  
Fort Worth, TX 76155

Once you ship this, if you have a tracking number, send it over to me and I will issue a refund to you right away.

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**Author:** ![Victory159](https://yyz2.discourse-cdn.com/flex030/user_avatar/discourse.huel.com/victory159/32/926_2.png) [@Victory159](https://discourse.huel.com/u/Victory159)\
**Post date:** [November 27, 2018, 10:25am UTC](https://discourse.huel.com/t/same-order-sent-twice/3943/4 "2018-11-27T10:25:42Z")

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Hi. I never signed up for an automatic prescription. Please cancel any automatic delivery’s.

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**Author:** ![Teresa\_Huel](https://yyz2.discourse-cdn.com/flex030/user_avatar/discourse.huel.com/teresa_huel/32/1197_2.png) [@Teresa\_Huel](https://discourse.huel.com/u/Teresa_Huel)\
**Post date:** [November 27, 2018, 4:24pm UTC](https://discourse.huel.com/t/same-order-sent-twice/3943/5 "2018-11-27T16:24:47Z")

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The reason you have been billed for a second order is because you clicked the "Subscribe" button on your original order and received an extra 10% off your order for subscribing. You must select delivery frequency and click subscribe before completing checkout. I have now cancelled your subscription. If you wish to return any unopened Huel for a refund, please follow the instructions above. 🙂

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**Author:** ![Victory159](https://yyz2.discourse-cdn.com/flex030/user_avatar/discourse.huel.com/victory159/32/926_2.png) [@Victory159](https://discourse.huel.com/u/Victory159)\
**Post date:** [November 28, 2018, 10:56am UTC](https://discourse.huel.com/t/same-order-sent-twice/3943/6 "2018-11-28T10:56:42Z")

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Hey Teresa, I was already corresponding with Alex. I gave the order to my daughter and I order more ill do it when needed. Thank you for your help with the situation…Kevin!