# Refund. Why is Huel support so slow at responding?

**URL:** <https://discourse.huel.com/t/refund-why-is-huel-support-so-slow-at-responding/7178>\
**Category:** Experiences\
**Created:** [November 14, 2019, 12:54am UTC](https://discourse.huel.com/t/refund-why-is-huel-support-so-slow-at-responding/7178 "2019-11-14T00:54:02Z")\
**Posts on this page:** 2\
**Page:** 1

<div class="post-metadata">

**Author:** ![Chad\_Scronce](https://yyz2.discourse-cdn.com/flex030/user_avatar/discourse.huel.com/chad_scronce/32/2899_2.png) [@Chad\_Scronce](https://discourse.huel.com/u/Chad_Scronce)\
**Post date:** [November 14, 2019, 12:54am UTC](https://discourse.huel.com/t/refund-why-is-huel-support-so-slow-at-responding/7178/1 "2019-11-14T00:54:02Z")

</div>

I sent an email but never got a response regarding an order. I understand it can get busy at times but a response to email shouldn’t take days.

Hi,

I ordered Huel previously and I still had almost a full bag left so I purposely went on the Huel website and canceled subscription.

Today I noticed I was charged $67.94 despite me attempting to stop future charges for the moment.

I will need this (order #567763-US) refunded asap as I have other bills coming out the funds need to go to. If you would look at my account.

If you look at my account I have referred 10 people to Huel. That’s around $600 in one time payments and several thousands over time I brought to the company.

Please refund this order and let me know how to send the order back to you when it arrives.

---

<div class="post-metadata">

**Author:** ![Christian\_Huel](https://yyz2.discourse-cdn.com/flex030/user_avatar/discourse.huel.com/christian_huel/32/1903_2.png) [@Christian\_Huel](https://discourse.huel.com/u/Christian_Huel)\
**Post date:** [November 14, 2019, 3:28pm UTC](https://discourse.huel.com/t/refund-why-is-huel-support-so-slow-at-responding/7178/2 "2019-11-14T15:28:35Z")

</div>

Hi Chad! Sorry for the delayed email response on our end, it does tend to get a bit busy this time of year. I’ve went ahead and responded to that email of yours regarding your refund😁