# Recovering from billing issue on subscription

**URL:** <https://discourse.huel.com/t/recovering-from-billing-issue-on-subscription/1384>\
**Category:** Site Feedback\
**Created:** [February 24, 2018, 7:15pm UTC](https://discourse.huel.com/t/recovering-from-billing-issue-on-subscription/1384 "2018-02-24T19:15:23Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Tmister](https://yyz2.discourse-cdn.com/flex030/user_avatar/discourse.huel.com/tmister/32/398_2.png) [@Tmister](https://discourse.huel.com/u/Tmister)\
**Post date:** [February 24, 2018, 7:15pm UTC](https://discourse.huel.com/t/recovering-from-billing-issue-on-subscription/1384/1 "2018-02-24T19:15:23Z")

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So I had a billing issue (on my end) around the time my next subscription shipment triggered. I straightened things out so I’m ready for my subscription charge/ship except I don’t see a way to tell the system to re-attempt the charge to process my shipment. Does the next subscription shipment just disappear if it fails to charge and I have to order a one-off shipment to tide me over to the next scheduled ship?

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**Author:** ![Tmister](https://yyz2.discourse-cdn.com/flex030/user_avatar/discourse.huel.com/tmister/32/398_2.png) [@Tmister](https://discourse.huel.com/u/Tmister)\
**Post date:** [February 27, 2018, 6:11pm UTC](https://discourse.huel.com/t/recovering-from-billing-issue-on-subscription/1384/2 "2018-02-27T18:11:02Z")

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What stinks about this whole thing is that while I think the product is pretty great, the ordering/shipping has been problematic from the beginning for me and it’s starting my search for more reliable alternatives.

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**Author:** ![Sothan\_Huel](https://yyz2.discourse-cdn.com/flex030/user_avatar/discourse.huel.com/sothan_huel/32/1176_2.png) [@Sothan\_Huel](https://discourse.huel.com/u/Sothan_Huel)\
**Post date:** [February 27, 2018, 6:51pm UTC](https://discourse.huel.com/t/recovering-from-billing-issue-on-subscription/1384/3 "2018-02-27T18:51:38Z")

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Hi @Tmister,

For account issues I will send you private message for details.

-Sothan