# Receiving the wrong product

**URL:** <https://discourse.huel.com/t/receiving-the-wrong-product/7808>\
**Category:** Experiences\
**Created:** [January 14, 2020, 11:36pm UTC](https://discourse.huel.com/t/receiving-the-wrong-product/7808 "2020-01-14T23:36:52Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![Windofbitter](https://avatars.discourse-cdn.com/v4/letter/w/7c8e57/32.png) [@Windofbitter](https://discourse.huel.com/u/Windofbitter)\
**Post date:** [January 14, 2020, 11:36pm UTC](https://discourse.huel.com/t/receiving-the-wrong-product/7808/1 "2020-01-14T23:36:52Z")

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Hello, I had ordered two packs of powder, but what i received are two packs of bars. What should I do ?

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**Author:** ![Windofbitter](https://avatars.discourse-cdn.com/v4/letter/w/7c8e57/32.png) [@Windofbitter](https://discourse.huel.com/u/Windofbitter)\
**Post date:** [January 14, 2020, 11:40pm UTC](https://discourse.huel.com/t/receiving-the-wrong-product/7808/2 "2020-01-14T23:40:54Z")

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Also, I received no scoops and shaker…

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**Author:** ![Christian\_Huel](https://yyz2.discourse-cdn.com/flex030/user_avatar/discourse.huel.com/christian_huel/32/1903_2.png) [@Christian\_Huel](https://discourse.huel.com/u/Christian_Huel)\
**Post date:** [January 15, 2020, 2:27pm UTC](https://discourse.huel.com/t/receiving-the-wrong-product/7808/3 "2020-01-15T14:27:02Z")

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Oh no!! I’m so sorry about that, @Windofbitter. If you could send over your order number I would be happy to get you all of the right products immediately 💪

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**Author:** ![Larryb](https://avatars.discourse-cdn.com/v4/letter/l/958977/32.png) [@Larryb](https://discourse.huel.com/u/Larryb)\
**Post date:** [January 24, 2020, 2:45pm UTC](https://discourse.huel.com/t/receiving-the-wrong-product/7808/4 "2020-01-24T14:45:27Z")

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I ordered huel black and received white. I emailed support yesterday, no response yet. Not off to a good start. I am turned off there is no customer support phone #. Hopefully this will get rectified soon as I was looking forward to using the product asap.

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**Author:** ![Christian\_Huel](https://yyz2.discourse-cdn.com/flex030/user_avatar/discourse.huel.com/christian_huel/32/1903_2.png) [@Christian\_Huel](https://discourse.huel.com/u/Christian_Huel)\
**Post date:** [January 24, 2020, 5:01pm UTC](https://discourse.huel.com/t/receiving-the-wrong-product/7808/5 "2020-01-24T17:01:38Z")

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Hey @Larryb! I actually see you and I have been in contact via email - I’d be happy to get you a response to last nights inquiry right away! Unfortunately on my end it looks like you placed your order for our Original Huel Powder in Chocolate flavor, not Black Edition, so you received the correct product.

I’d be happy to chat through the next steps we can take over email today😁 Have a wonderful day!