# Ordered on July 9th - No Shipping Confirmation, No Response from Customer Service

**URL:** <https://discourse.huel.com/t/ordered-on-july-9th-no-shipping-confirmation-no-response-from-customer-service/6231>\
**Category:** Uncategorized\
**Created:** [July 15, 2019, 8:45pm UTC](https://discourse.huel.com/t/ordered-on-july-9th-no-shipping-confirmation-no-response-from-customer-service/6231 "2019-07-15T20:45:30Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![mckenziealex](https://avatars.discourse-cdn.com/v4/letter/m/dfb087/32.png) [@mckenziealex](https://discourse.huel.com/u/mckenziealex)\
**Post date:** [July 15, 2019, 8:45pm UTC](https://discourse.huel.com/t/ordered-on-july-9th-no-shipping-confirmation-no-response-from-customer-service/6231/1 "2019-07-15T20:45:31Z")

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Order #440417-US

I ordered my Huel on July 9th, and I have yet to receive shipping confirmation (which has always been within 24 hours). I thought I was giving myself adequate time to receive it (usually takes like 3 days) before my trip this Thursday, July 18. Guess not.

Reached out through your customer service channel, no response.

I see that you’ve been manually sending out orders. Is there any way to expedite my shipment so I can get it in time?

Love Huel, it’s been most of my calories for 8 months, this is my one bad experience.

I appreciate anything you can do. \<3

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**Author:** ![Tyler\_Huel](https://yyz2.discourse-cdn.com/flex030/user_avatar/discourse.huel.com/tyler_huel/32/2434_2.png) [@Tyler\_Huel](https://discourse.huel.com/u/Tyler_Huel)\
**Post date:** [July 15, 2019, 11:21pm UTC](https://discourse.huel.com/t/ordered-on-july-9th-no-shipping-confirmation-no-response-from-customer-service/6231/2 "2019-07-15T23:21:53Z")

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Reprocessing this order now! Looks like it was snagged.