# Order not shipped, no email response **URL:** \ **Category:** Experiences\ **Created:** [September 9, 2019, 5:53pm UTC](https://discourse.huel.com/t/order-not-shipped-no-email-response/6746 "2019-09-09T17:53:23Z")\ **Posts on this page:** 11\ **Page:** 1

**Author:** ![k4jlw](https://avatars.discourse-cdn.com/v4/letter/k/9fc29f/32.png) [@k4jlw](https://discourse.huel.com/u/k4jlw)\ **Post date:** [September 9, 2019, 5:53pm UTC](https://discourse.huel.com/t/order-not-shipped-no-email-response/6746/1 "2019-09-09T17:53:23Z")

Hi! I am on a subscription, am charged on Thursday, and my Huel arrives on Saturday. I was charged this past Thursday for order 188182, but have not received a shipping confirmation yet. The product hasn’t arrived, and I still do not have a response from the email I sent on 9/7. Could someone help me out? ---

**Author:** ![paxton](https://avatars.discourse-cdn.com/v4/letter/p/22d042/32.png) [@paxton](https://discourse.huel.com/u/paxton)\ **Post date:** [September 9, 2019, 6:28pm UTC](https://discourse.huel.com/t/order-not-shipped-no-email-response/6746/2 "2019-09-09T18:28:00Z")

I’m sure you’ll receive a response to your email soon. I could be wrong, but I don’t believe they work weekends. I know they don’t ship on weekends. ---

**Author:** ![nachosalad78](https://yyz2.discourse-cdn.com/flex030/user_avatar/discourse.huel.com/nachosalad78/32/3979_2.png) [@nachosalad78](https://discourse.huel.com/u/nachosalad78)\ **Post date:** [September 9, 2019, 7:15pm UTC](https://discourse.huel.com/t/order-not-shipped-no-email-response/6746/3 "2019-09-09T19:15:55Z")

no no i can’t i am sorry to have to inform you i don’t think that there’s anything i can do… BUT YOU COULD TRY CONTACTING CUSTOMER SUPPORT TODAY!!! thank you for flying Delta ---

**Author:** ![kris4183](https://yyz2.discourse-cdn.com/flex030/user_avatar/discourse.huel.com/kris4183/32/2805_2.png) [@kris4183](https://discourse.huel.com/u/kris4183)\ **Post date:** [September 9, 2019, 7:27pm UTC](https://discourse.huel.com/t/order-not-shipped-no-email-response/6746/4 "2019-09-09T19:27:08Z")

Here’s a somewhat helpful reply unlike the last one. I’ve been a subscriber for over a year and always order on Monday and it delivers Thursday. My order last week was delayed as well and is showing to be delivered today. Now, I do live in Florida and we just had Hurricane Dorian come thru so that may have had an impact. However, I didn’t even get the shipping notice until Thursday. ---

**Author:** ![k4jlw](https://avatars.discourse-cdn.com/v4/letter/k/9fc29f/32.png) [@k4jlw](https://discourse.huel.com/u/k4jlw)\ **Post date:** [September 9, 2019, 7:58pm UTC](https://discourse.huel.com/t/order-not-shipped-no-email-response/6746/5 "2019-09-09T19:58:47Z")

Thanks Kris. I’m in coastal NC, and considered that perhaps they held my shipment in anticipation of shipping issues with Dorian. Still, a heads up would have been neat. I’m on mostly Huel, and used a little extra during the storm to replace meals. Thanks for your reply! ---

**Author:** ![Deron](https://yyz2.discourse-cdn.com/flex030/user_avatar/discourse.huel.com/deron/32/1552_2.png) [@Deron](https://discourse.huel.com/u/Deron)\ **Post date:** [September 9, 2019, 11:06pm UTC](https://discourse.huel.com/t/order-not-shipped-no-email-response/6746/6 "2019-09-09T23:06:33Z")

Nacho… are you high today? You also did some weird reply to a 4 month old thread today. So, not sure if you put something in your Huel that you shouldn’t have or just feeling trollish today.?? For the OP, the Huel people said they’ve been playing catch-up all last week due to the holiday and the bad weather from the cyclone Dorian. So they may still be running a little behind. ---

**Author:** ![Tyler\_Huel](https://yyz2.discourse-cdn.com/flex030/user_avatar/discourse.huel.com/tyler_huel/32/2434_2.png) [@Tyler\_Huel](https://discourse.huel.com/u/Tyler_Huel)\ **Post date:** [September 10, 2019, 7:07pm UTC](https://discourse.huel.com/t/order-not-shipped-no-email-response/6746/7 "2019-09-10T19:07:11Z")

Heyo. There was a delay with some orders due to the holiday, hurricane, and some unforeseen circumstances that occurred because of the first two issues. ---

Once tracking is available, you will receive an email. ---

**Author:** ![Scott\_Shearer](https://yyz2.discourse-cdn.com/flex030/user_avatar/discourse.huel.com/scott_shearer/32/2289_2.png) [@Scott\_Shearer](https://discourse.huel.com/u/Scott_Shearer)\ **Post date:** [September 13, 2019, 7:37am UTC](https://discourse.huel.com/t/order-not-shipped-no-email-response/6746/9 "2019-09-13T07:37:20Z")

I am a 70 year old man who has been using huel for about six months. I’m not sure when this I am not sure when this new Huel app started, but trying to send a message now is a major undertaking and very frustrating. Is there any other way I can order without having to go through this app? ---

**Author:** ![Tyler\_Huel](https://yyz2.discourse-cdn.com/flex030/user_avatar/discourse.huel.com/tyler_huel/32/2434_2.png) [@Tyler\_Huel](https://discourse.huel.com/u/Tyler_Huel)\ **Post date:** [September 13, 2019, 6:10pm UTC](https://discourse.huel.com/t/order-not-shipped-no-email-response/6746/10 "2019-09-13T18:10:38Z")

Hi Scott. Currently the only way to order Huel is off of our website-- [www.huel.com](http://www.huel.com) ---

**Author:** ![Scott\_Shearer](https://yyz2.discourse-cdn.com/flex030/user_avatar/discourse.huel.com/scott_shearer/32/2289_2.png) [@Scott\_Shearer](https://discourse.huel.com/u/Scott_Shearer)\ **Post date:** [October 2, 2020, 3:59am UTC](https://discourse.huel.com/t/order-not-shipped-no-email-response/6746/11 "2020-10-02T03:59:45Z")

LOL. I am retired from Delta