# Order Delivery Issues

**URL:** <https://discourse.huel.com/t/order-delivery-issues/4594>\
**Category:** Experiences\
**Created:** [January 14, 2019, 4:45pm UTC](https://discourse.huel.com/t/order-delivery-issues/4594 "2019-01-14T16:45:05Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![justinblandy](https://avatars.discourse-cdn.com/v4/letter/j/b9bd4f/32.png) [@justinblandy](https://discourse.huel.com/u/justinblandy)\
**Post date:** [January 14, 2019, 4:45pm UTC](https://discourse.huel.com/t/order-delivery-issues/4594/1 "2019-01-14T16:45:05Z")

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I placed an order last week and received an email on Jan. 9th stating my order was shipped. However, when I track the order using the provided tracking number with FedEx the website says a label has been created and they haven’t received the package.

I would like to know when this will ship and when I will receive it. I’ve tried to find a phone number for customer support and have sent an email. No luck in getting anywhere. Hoping to find some guidance here before I dispute this charge on my credit card as a fraudulent company.

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**Author:** ![Ryan\_Miller](https://yyz2.discourse-cdn.com/flex030/user_avatar/discourse.huel.com/ryan_miller/32/1926_2.png) [@Ryan\_Miller](https://discourse.huel.com/u/Ryan_Miller)\
**Post date:** [January 14, 2019, 5:27pm UTC](https://discourse.huel.com/t/order-delivery-issues/4594/2 "2019-01-14T17:27:33Z")

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Yo I’m in the same boat bruh. Said it was to deliver 12th but now it just says pending…

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**Author:** ![Tyler\_Huel](https://yyz2.discourse-cdn.com/flex030/user_avatar/discourse.huel.com/tyler_huel/32/2434_2.png) [@Tyler\_Huel](https://discourse.huel.com/u/Tyler_Huel)\
**Post date:** [January 14, 2019, 5:44pm UTC](https://discourse.huel.com/t/order-delivery-issues/4594/3 "2019-01-14T17:44:54Z")

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Heyo! I’ll contact our shipper and see what’s going on. Sometimes it’s an error on our end or an error on FedEx’s end. I just sent the message so I’ll have answer to you ASAP.

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**Author:** ![Tyler\_Huel](https://yyz2.discourse-cdn.com/flex030/user_avatar/discourse.huel.com/tyler_huel/32/2434_2.png) [@Tyler\_Huel](https://discourse.huel.com/u/Tyler_Huel)\
**Post date:** [January 14, 2019, 5:45pm UTC](https://discourse.huel.com/t/order-delivery-issues/4594/4 "2019-01-14T17:45:21Z")

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Ryan–I’m unable to find an account under the email you use on this forum. I’ll PM you to get more info.