# Order Cancelled?

**URL:** <https://discourse.huel.com/t/order-cancelled/3521>\
**Category:** Experiences\
**Created:** [October 15, 2018, 8:07pm UTC](https://discourse.huel.com/t/order-cancelled/3521 "2018-10-15T20:07:23Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![NickG](https://avatars.discourse-cdn.com/v4/letter/n/77aa72/32.png) [@NickG](https://discourse.huel.com/u/NickG)\
**Post date:** [October 15, 2018, 8:07pm UTC](https://discourse.huel.com/t/order-cancelled/3521/1 "2018-10-15T20:07:23Z")

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Hello, I recently placed an order for huel, and when I checked the tracking number I was provided FedEx listed it as cancelled by the shipper. I just wanted to make sure my order was still coming, as I definitely need it soon,but the support email I sent never got a response.

Edit: someone got in touch with me, the delivery is on track it was just a different tracking number. Timely customer service.

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**Author:** ![Sothan\_Huel](https://yyz2.discourse-cdn.com/flex030/user_avatar/discourse.huel.com/sothan_huel/32/1176_2.png) [@Sothan\_Huel](https://discourse.huel.com/u/Sothan_Huel)\
**Post date:** [October 15, 2018, 9:35pm UTC](https://discourse.huel.com/t/order-cancelled/3521/2 "2018-10-15T21:35:46Z")

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Hi Nick,

I went ahead and updated your tracking information with the correct tracking number. Normally tracking information is cancelled due to inaccurate weight on the package causing a new label to created with the correct weight. You should be good to go now 🙂