# Order cancelled by Huel?

**URL:** <https://discourse.huel.com/t/order-cancelled-by-huel/3901>\
**Category:** Experiences\
**Created:** [November 13, 2018, 4:31pm UTC](https://discourse.huel.com/t/order-cancelled-by-huel/3901 "2018-11-13T16:31:47Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Duskyjava](https://avatars.discourse-cdn.com/v4/letter/d/c37758/32.png) [@Duskyjava](https://discourse.huel.com/u/Duskyjava)\
**Post date:** [November 13, 2018, 4:31pm UTC](https://discourse.huel.com/t/order-cancelled-by-huel/3901/1 "2018-11-13T16:31:47Z")

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I placed my first order on 11-08-18. Shipping info was sent to Fed-Ex at 2:12pm on 11-08-18. Then the shipment was cancelled at 3:42pm same day. Shipment shown as cancelled by sender (Huel). The money was taken out of my account and no explanation of the cancellation has been received. No response from email sent. Can someone explain this to me?

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**Author:** ![Whitesaber](https://avatars.discourse-cdn.com/v4/letter/w/d26b3c/32.png) [@Whitesaber](https://discourse.huel.com/u/Whitesaber)\
**Post date:** [November 13, 2018, 4:40pm UTC](https://discourse.huel.com/t/order-cancelled-by-huel/3901/2 "2018-11-13T16:40:16Z")

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I’m currently experiencing the same thing. I’ve sent two emails and had no response, which really pisses me off after they pulled $100 out of my account and have seemingly just ghosted.

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**Author:** ![Tyler\_Huel](https://yyz2.discourse-cdn.com/flex030/user_avatar/discourse.huel.com/tyler_huel/32/2434_2.png) [@Tyler\_Huel](https://discourse.huel.com/u/Tyler_Huel)\
**Post date:** [November 13, 2018, 8:02pm UTC](https://discourse.huel.com/t/order-cancelled-by-huel/3901/3 "2018-11-13T20:02:32Z")

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Hello all! I messaged you with your new tracking IDs. This happens sometimes when we or FedEx cancels the tracking ID. No worries, your orders are in route to you 🙂

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**Author:** ![Duskyjava](https://avatars.discourse-cdn.com/v4/letter/d/c37758/32.png) [@Duskyjava](https://discourse.huel.com/u/Duskyjava)\
**Post date:** [November 13, 2018, 8:41pm UTC](https://discourse.huel.com/t/order-cancelled-by-huel/3901/4 "2018-11-13T20:41:59Z")

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Actually just recieved mine. Thank you