No refund after 10 business days

I was wondering if anyone experience delayed refund on their credit card after canceling an order. I got charged for the 3 months subscription and then an email saying that it would take two weeks for then to ship. I cancel it on the same day and got an email saying that would take3 to 5 days for a refund. It has been more than 10 ando haven’t received it. They haven’t replied my email either. Is anyone experience similar situation?
Thank you,

Hi Sammy. I’m going to PM you to get your account info–this email you have on the forum isn’t pulling anything up.