# Missing a Bag of Huel from my Order

**URL:** <https://discourse.huel.com/t/missing-a-bag-of-huel-from-my-order/9437>\
**Category:** Uncategorized\
**Created:** [September 12, 2020, 2:02am UTC](https://discourse.huel.com/t/missing-a-bag-of-huel-from-my-order/9437 "2020-09-12T02:02:38Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Zarge](https://yyz2.discourse-cdn.com/flex030/user_avatar/discourse.huel.com/zarge/32/3701_2.png) [@Zarge](https://discourse.huel.com/u/Zarge)\
**Post date:** [September 12, 2020, 2:02am UTC](https://discourse.huel.com/t/missing-a-bag-of-huel-from-my-order/9437/1 "2020-09-12T02:02:39Z")

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Hello, not sure the right way to bring this up to customer support, just received my order. I ordered 8 bags of huel, 4 vanilla and 4 chocolate, they finally came today in two separate boxes. One box contained the 4 vanilla, a shaker, and the flavor boost pack and the RTD i ordered to try out berry, the other contained only 3 chocolate.

I checked the invoice in the box and my receipt to make sure i ordered correctly and it says 4 and 4.

I sent a message using the “contact us” part of the website but i’m not sure if that is the correct way.

My order number was 906024-US

I’m just looking for how to bring up this issue to customer support, thanks for the help/support ahead of time

-Zarge

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**Author:** ![Domenique\_Huel](https://yyz2.discourse-cdn.com/flex030/user_avatar/discourse.huel.com/domenique_huel/32/2969_2.png) [@Domenique\_Huel](https://discourse.huel.com/u/Domenique_Huel)\
**Post date:** [September 14, 2020, 4:11pm UTC](https://discourse.huel.com/t/missing-a-bag-of-huel-from-my-order/9437/2 "2020-09-14T16:11:01Z")

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Thank you for forwarding this and I have messaged you personally to get to the bottom of this issue.

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**Author:** ![Zarge](https://yyz2.discourse-cdn.com/flex030/user_avatar/discourse.huel.com/zarge/32/3701_2.png) [@Zarge](https://discourse.huel.com/u/Zarge)\
**Post date:** [September 15, 2020, 12:04am UTC](https://discourse.huel.com/t/missing-a-bag-of-huel-from-my-order/9437/3 "2020-09-15T00:04:45Z")

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Got the message, Thank you for your reply!