# Lost order, No customer service to speak of

**URL:** <https://discourse.huel.com/t/lost-order-no-customer-service-to-speak-of/3949>\
**Category:** Experiences\
**Created:** [November 17, 2018, 7:56pm UTC](https://discourse.huel.com/t/lost-order-no-customer-service-to-speak-of/3949 "2018-11-17T19:56:02Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![Sam](https://avatars.discourse-cdn.com/v4/letter/s/5f9b8f/32.png) [@Sam](https://discourse.huel.com/u/Sam)\
**Post date:** [November 17, 2018, 7:56pm UTC](https://discourse.huel.com/t/lost-order-no-customer-service-to-speak-of/3949/1 "2018-11-17T19:56:02Z")

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Placed my first order over a week ago, never got it despite Fedex saying the package was delivered. I have a missing package claim filed with fedex, who have been very helpful, but Huel’s customer service is dropping the ball big time.

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**Author:** ![DBert](https://yyz2.discourse-cdn.com/flex030/user_avatar/discourse.huel.com/dbert/32/1705_2.png) [@DBert](https://discourse.huel.com/u/DBert)\
**Post date:** [November 17, 2018, 9:09pm UTC](https://discourse.huel.com/t/lost-order-no-customer-service-to-speak-of/3949/2 "2018-11-17T21:09:36Z")

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Hey Sam try not to worry too much about it, I understand that you want your product now, but I believe Huel is not opened on the weekends. Their packages do have insurance on them, and they are quick to resend missing packages out, at least from the forum threads I have read, luckily I have had no bad experience in delivery so far.  
For a while, I used to have to send my deliveries to a FedEx store to pick up because of the neighborhood I lived in; I also sent shipments to my workplace. It may seem inconvenient, but it makes sure you receive your package all the time.  
I hope this kind of helps a little bit.

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**Author:** ![Tyler\_Huel](https://yyz2.discourse-cdn.com/flex030/user_avatar/discourse.huel.com/tyler_huel/32/2434_2.png) [@Tyler\_Huel](https://discourse.huel.com/u/Tyler_Huel)\
**Post date:** [November 19, 2018, 7:01pm UTC](https://discourse.huel.com/t/lost-order-no-customer-service-to-speak-of/3949/3 "2018-11-19T19:01:37Z")

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Hey Sam. I’ve replied to your inquiries.

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**Author:** ![Sam](https://avatars.discourse-cdn.com/v4/letter/s/5f9b8f/32.png) [@Sam](https://discourse.huel.com/u/Sam)\
**Post date:** [November 19, 2018, 7:12pm UTC](https://discourse.huel.com/t/lost-order-no-customer-service-to-speak-of/3949/4 "2018-11-19T19:12:39Z")

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Thank you very much.

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**Author:** ![Vox](https://yyz2.discourse-cdn.com/flex030/user_avatar/discourse.huel.com/vox/32/2572_2.png) [@Vox](https://discourse.huel.com/u/Vox)\
**Post date:** [July 17, 2019, 2:54pm UTC](https://discourse.huel.com/t/lost-order-no-customer-service-to-speak-of/3949/5 "2019-07-17T14:54:56Z")

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if you can, have your Huel delivered to your office. Deliveries to commercial addresses come much earlier in the day and someone is always there to sign for it versus having it left on your porch and possibly filched.