# Issues Receiving my Package

**URL:** <https://discourse.huel.com/t/issues-receiving-my-package/5261>\
**Category:** Experiences\
**Created:** [March 30, 2019, 5:51pm UTC](https://discourse.huel.com/t/issues-receiving-my-package/5261 "2019-03-30T17:51:01Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![MikeDV34](https://avatars.discourse-cdn.com/v4/letter/m/439d5e/32.png) [@MikeDV34](https://discourse.huel.com/u/MikeDV34)\
**Post date:** [March 30, 2019, 5:51pm UTC](https://discourse.huel.com/t/issues-receiving-my-package/5261/1 "2019-03-30T17:51:02Z")

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Hi,

First off, I just want to start by saying that I love Huel. I’ve been drinking it twice a day for several months and have found it is a great way to stay healthy and save money.

My issue lately has been with shipping. It seems Huel has decided to change distributors, which has caused a problem for me. I love in an apartment, and FedEx is unable to get into my building to leave a package. It used to be easy enough to sign in to FedEx and ask for the package to be left at one of the FedEx offices near me, and then I would just go pick it up. The new distribution center requires that the package be delivered to the address listed. This is has caused a lot of issues since I now have to pick up the package at a FedEx hub, which is nowhere near me. Plus, when I am home, the delivery driver makes no attempt to contact me.

I am hoping Huel will contact the distribution center to change this practice. I am finding it very frustrating and don’t understand why this center insists the package MUST be delivered to the address. Thanks.

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**Author:** ![Tyler\_Huel](https://yyz2.discourse-cdn.com/flex030/user_avatar/discourse.huel.com/tyler_huel/32/2434_2.png) [@Tyler\_Huel](https://discourse.huel.com/u/Tyler_Huel)\
**Post date:** [April 1, 2019, 4:39pm UTC](https://discourse.huel.com/t/issues-receiving-my-package/5261/2 "2019-04-01T16:39:13Z")

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Hey Mike. Have you tried making delivery preferences on FedEx manager? This may be able to help you with your issue. Check it out here: [https://www.fedex.com/apps/fdmenrollment/](https://www.fedex.com/apps/fdmenrollment/)

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**Author:** ![MikeDV34](https://avatars.discourse-cdn.com/v4/letter/m/439d5e/32.png) [@MikeDV34](https://discourse.huel.com/u/MikeDV34)\
**Post date:** [April 1, 2019, 5:00pm UTC](https://discourse.huel.com/t/issues-receiving-my-package/5261/3 "2019-04-01T17:00:19Z")

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Hi Tyler,

Huel’s new distributor does not allow me to change my delivery address. I used to have the package held at the FedEx office near me, and I can’t do that anymore.

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**Author:** ![MikeDV34](https://avatars.discourse-cdn.com/v4/letter/m/439d5e/32.png) [@MikeDV34](https://discourse.huel.com/u/MikeDV34)\
**Post date:** [April 2, 2019, 1:48pm UTC](https://discourse.huel.com/t/issues-receiving-my-package/5261/4 "2019-04-02T13:48:21Z")

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I can’t imagine I am the only one experiencing this. I hope you can find a way to let the distributor know this is not a very customer-friendly way of doing business. I actually have to wait for the package to NOT be delivered three times before I can go pick it up at the distribution center because the driver refuses to leave my package at the door.