# Issue logging into account

**URL:** <https://discourse.huel.com/t/issue-logging-into-account/4136>\
**Category:** Site Feedback\
**Created:** [December 4, 2018, 6:51pm UTC](https://discourse.huel.com/t/issue-logging-into-account/4136 "2018-12-04T18:51:24Z")\
**Posts on this page:** 14\
**Page:** 1

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**Author:** ![Josh](https://avatars.discourse-cdn.com/v4/letter/j/45deac/32.png) [@Josh](https://discourse.huel.com/u/Josh)\
**Post date:** [December 4, 2018, 6:51pm UTC](https://discourse.huel.com/t/issue-logging-into-account/4136/1 "2018-12-04T18:51:24Z")

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I created my Huel account on the main website, and even received the confirmation email for it, and now it tells me I have invalid login credentials and no account under my email. I can not check on my orders or adjust anything because I can not log in. Any help? Thank you.

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**Author:** ![Tyler\_Huel](https://yyz2.discourse-cdn.com/flex030/user_avatar/discourse.huel.com/tyler_huel/32/2434_2.png) [@Tyler\_Huel](https://discourse.huel.com/u/Tyler_Huel)\
**Post date:** [December 4, 2018, 11:52pm UTC](https://discourse.huel.com/t/issue-logging-into-account/4136/2 "2018-12-04T23:52:58Z")

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Hey Josh. I see that you’ve created an account. Can you go thru the steps of a forgotten password to see if that fixes it?

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**Author:** ![Josh](https://avatars.discourse-cdn.com/v4/letter/j/45deac/32.png) [@Josh](https://discourse.huel.com/u/Josh)\
**Post date:** [December 5, 2018, 12:13am UTC](https://discourse.huel.com/t/issue-logging-into-account/4136/3 "2018-12-05T00:13:10Z")

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I have. That is not the problem. I have also tried remaking the account. It claims to send an email to confirm and doesn’t. This has been ongoing for a few days.

 ![](https://canada1.discourse-cdn.com/flex030/uploads/huel2/original/2X/0/0c0db4968b38c5f70360909080b7fdc9b25732da.jpeg)

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**Author:** ![Tyler\_Huel](https://yyz2.discourse-cdn.com/flex030/user_avatar/discourse.huel.com/tyler_huel/32/2434_2.png) [@Tyler\_Huel](https://discourse.huel.com/u/Tyler_Huel)\
**Post date:** [December 5, 2018, 12:38am UTC](https://discourse.huel.com/t/issue-logging-into-account/4136/4 "2018-12-05T00:38:58Z")

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I’ll PM you now to get more details.

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**Author:** ![Josh](https://avatars.discourse-cdn.com/v4/letter/j/45deac/32.png) [@Josh](https://discourse.huel.com/u/Josh)\
**Post date:** [December 5, 2018, 12:54am UTC](https://discourse.huel.com/t/issue-logging-into-account/4136/5 "2018-12-05T00:54:07Z")

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Still haven’t received the activation email. I’m guessing that’s the issue, that isn’t coming through.

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**Author:** ![Josh](https://avatars.discourse-cdn.com/v4/letter/j/45deac/32.png) [@Josh](https://discourse.huel.com/u/Josh)\
**Post date:** [December 5, 2018, 1:07am UTC](https://discourse.huel.com/t/issue-logging-into-account/4136/6 "2018-12-05T01:07:40Z")

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It activated it’s all set now thank you!

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**Author:** ![wags](https://avatars.discourse-cdn.com/v4/letter/w/7cd45c/32.png) [@wags](https://discourse.huel.com/u/wags)\
**Post date:** [December 5, 2018, 3:39pm UTC](https://discourse.huel.com/t/issue-logging-into-account/4136/7 "2018-12-05T15:39:16Z")

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@Tyler_Huel I’m having the same problem with my account. Can you help please?

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**Author:** ![Teresa\_Huel](https://yyz2.discourse-cdn.com/flex030/user_avatar/discourse.huel.com/teresa_huel/32/1197_2.png) [@Teresa\_Huel](https://discourse.huel.com/u/Teresa_Huel)\
**Post date:** [December 5, 2018, 9:01pm UTC](https://discourse.huel.com/t/issue-logging-into-account/4136/8 "2018-12-05T21:01:06Z")

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I’m getting in touch with our IT team to resolve this for you. So sorry for the inconvenience. If there’s anything urgent on your account that we can change for you, please let us know ASAP.

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**Author:** ![wags](https://avatars.discourse-cdn.com/v4/letter/w/7cd45c/32.png) [@wags](https://discourse.huel.com/u/wags)\
**Post date:** [December 5, 2018, 9:16pm UTC](https://discourse.huel.com/t/issue-logging-into-account/4136/9 "2018-12-05T21:16:19Z")

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Teresa it’s for my account with [michaeljwagner30@gmail.com](mailto:michaeljwagner30@gmail.com) as the email on file.

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**Author:** ![Teresa\_Huel](https://yyz2.discourse-cdn.com/flex030/user_avatar/discourse.huel.com/teresa_huel/32/1197_2.png) [@Teresa\_Huel](https://discourse.huel.com/u/Teresa_Huel)\
**Post date:** [December 5, 2018, 9:50pm UTC](https://discourse.huel.com/t/issue-logging-into-account/4136/10 "2018-12-05T21:50:16Z")

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Ah, that makes more sense! Your account just hasn’t been completely set up yet. I’ve sent you an account invite email to that email address with the subject line, “You’re Almost There!” Follow the steps from the email to complete your account set-up and it should link to your subscription under the same email. 👍

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**Author:** ![Molevich](https://yyz2.discourse-cdn.com/flex030/user_avatar/discourse.huel.com/molevich/32/1763_2.png) [@Molevich](https://discourse.huel.com/u/Molevich)\
**Post date:** [December 10, 2018, 7:57pm UTC](https://discourse.huel.com/t/issue-logging-into-account/4136/11 "2018-12-10T19:57:45Z")

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@Teresa_Huel Hello, I have exact same issue with my account. When I created an account I was bale to place an order and got a confirmation email to [molevich1987@gmail.com](mailto:molevich1987@gmail.com) but now cant log in or retrieve the account using forgot password tool. Can some one from huel team look into this please.

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**Author:** ![Teresa\_Huel](https://yyz2.discourse-cdn.com/flex030/user_avatar/discourse.huel.com/teresa_huel/32/1197_2.png) [@Teresa\_Huel](https://discourse.huel.com/u/Teresa_Huel)\
**Post date:** [December 10, 2018, 10:14pm UTC](https://discourse.huel.com/t/issue-logging-into-account/4136/12 "2018-12-10T22:14:40Z")

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Same deal, Andrey! Your email is used to place an order, but an account was not created by doing so. I’ve sent you an account invite email or you can register for one, [here](https://huel.com/account/register). Be sure to use that same email when registering. 🙂

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**Author:** ![Jaym21](https://avatars.discourse-cdn.com/v4/letter/j/2bfe46/32.png) [@Jaym21](https://discourse.huel.com/u/Jaym21)\
**Post date:** [March 13, 2022, 11:43am UTC](https://discourse.huel.com/t/issue-logging-into-account/4136/13 "2022-03-13T11:43:20Z")

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Hello, i also have this issue i had to create an account just now to be able to type a response on here. I have had a subscription on going and havent been able to cancel it and has been talin £51 a month of ke and i havent realised. Please help

Jay

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**Author:** ![Domenique\_Huel](https://yyz2.discourse-cdn.com/flex030/user_avatar/discourse.huel.com/domenique_huel/32/2969_2.png) [@Domenique\_Huel](https://discourse.huel.com/u/Domenique_Huel)\
**Post date:** [March 14, 2022, 4:34pm UTC](https://discourse.huel.com/t/issue-logging-into-account/4136/14 "2022-03-14T16:34:01Z")

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Just messaged you to help you log into your account 😌