# I did not receive my order

**URL:** <https://discourse.huel.com/t/i-did-not-receive-my-order/4508>\
**Category:** Uncategorized\
**Created:** [January 10, 2019, 4:15pm UTC](https://discourse.huel.com/t/i-did-not-receive-my-order/4508 "2019-01-10T16:15:18Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Naterena\_Parham-Cofi](https://yyz2.discourse-cdn.com/flex030/user_avatar/discourse.huel.com/naterena_parham-cofi/32/1050_2.png) [@Naterena\_Parham-Cofi](https://discourse.huel.com/u/Naterena_Parham-Cofi)\
**Post date:** [January 10, 2019, 4:15pm UTC](https://discourse.huel.com/t/i-did-not-receive-my-order/4508/1 "2019-01-10T16:15:18Z")

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I placed an order on November 27, 2018 and it still hasn’t been shipped. Where is my order?

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**Author:** ![Christian\_Huel](https://yyz2.discourse-cdn.com/flex030/user_avatar/discourse.huel.com/christian_huel/32/1903_2.png) [@Christian\_Huel](https://discourse.huel.com/u/Christian_Huel)\
**Post date:** [January 10, 2019, 5:49pm UTC](https://discourse.huel.com/t/i-did-not-receive-my-order/4508/2 "2019-01-10T17:49:59Z")

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Hi! Your RTD order is currently being processed and fulfilled. We ran into some fulfillment issues during the holidays that caused a longer delay than we expected. Keep an eye on your tracking number as you should see some movement soon. Not to worry, your RTD order will arrive soon! I really apologize for the poor experience.