# Huel Sent Wrong Product

**URL:** <https://discourse.huel.com/t/huel-sent-wrong-product/4768>\
**Category:** Experiences\
**Created:** [January 29, 2019, 5:30pm UTC](https://discourse.huel.com/t/huel-sent-wrong-product/4768 "2019-01-29T17:30:04Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![kasitz](https://avatars.discourse-cdn.com/v4/letter/k/43a26b/32.png) [@kasitz](https://discourse.huel.com/u/kasitz)\
**Post date:** [January 29, 2019, 5:30pm UTC](https://discourse.huel.com/t/huel-sent-wrong-product/4768/1 "2019-01-29T17:30:04Z")

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I got the wrong product in my last order. I have sent two emails to support and they have not responded at all. I love the product, but the lack of response by customer service is going to run me off. I saw some other posts that customer service is not responding to them. What is the deal?

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**Author:** ![Nesta32](https://avatars.discourse-cdn.com/v4/letter/n/e9c0ed/32.png) [@Nesta32](https://discourse.huel.com/u/Nesta32)\
**Post date:** [January 29, 2019, 5:56pm UTC](https://discourse.huel.com/t/huel-sent-wrong-product/4768/2 "2019-01-29T17:56:19Z")

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I have the same problem, product wise. They will get back to you, it just will take a little while. I think the customer service team is really small and it takes a while to respond. I still haven’t received my order and today is day number 12 since my initial order. Good luck!

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**Author:** ![kasitz](https://avatars.discourse-cdn.com/v4/letter/k/43a26b/32.png) [@kasitz](https://discourse.huel.com/u/kasitz)\
**Post date:** [January 29, 2019, 6:03pm UTC](https://discourse.huel.com/t/huel-sent-wrong-product/4768/3 "2019-01-29T18:03:49Z")

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I am pleased to report they responded and they are sending me the right order.

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**Author:** ![Tyler\_Huel](https://yyz2.discourse-cdn.com/flex030/user_avatar/discourse.huel.com/tyler_huel/32/2434_2.png) [@Tyler\_Huel](https://discourse.huel.com/u/Tyler_Huel)\
**Post date:** [January 29, 2019, 6:26pm UTC](https://discourse.huel.com/t/huel-sent-wrong-product/4768/4 "2019-01-29T18:26:30Z")

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Glad everything was resolved. Let me know if you need anything else!