# Huel packaged ripped open during shipment, powder all over the place

**URL:** <https://discourse.huel.com/t/huel-packaged-ripped-open-during-shipment-powder-all-over-the-place/6440>\
**Category:** Uncategorized\
**Created:** [August 8, 2019, 1:13am UTC](https://discourse.huel.com/t/huel-packaged-ripped-open-during-shipment-powder-all-over-the-place/6440 "2019-08-08T01:13:10Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Shawn](https://yyz2.discourse-cdn.com/flex030/user_avatar/discourse.huel.com/shawn/32/2653_2.png) [@Shawn](https://discourse.huel.com/u/Shawn)\
**Post date:** [August 8, 2019, 1:13am UTC](https://discourse.huel.com/t/huel-packaged-ripped-open-during-shipment-powder-all-over-the-place/6440/1 "2019-08-08T01:13:10Z")

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Was super excited to start my huel journey, unfortunately it has not started off as a good start.

I have a shipping box of huel powder, as the box appears to have been smashed in transport.

Who can I send picture to to have the damaged portion of my order replaced (Order #463347)?

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**Author:** ![popcorn](https://yyz2.discourse-cdn.com/flex030/user_avatar/discourse.huel.com/popcorn/32/2565_2.png) [@popcorn](https://discourse.huel.com/u/popcorn)\
**Post date:** [August 8, 2019, 4:04am UTC](https://discourse.huel.com/t/huel-packaged-ripped-open-during-shipment-powder-all-over-the-place/6440/2 "2019-08-08T04:04:56Z")

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Firstly, welcome to the community!

This is a most unfortunate situation.

The folks at Huel are a pretty nice bunch. They tend to keep an eye on the forums so I’m sure they’ll reach out shortly to help you with this huel. ❤

If they don’t, lemme know and I’ll send you a big packet of popcorn! 🍿

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**Author:** ![Deron](https://yyz2.discourse-cdn.com/flex030/user_avatar/discourse.huel.com/deron/32/1552_2.png) [@Deron](https://discourse.huel.com/u/Deron)\
**Post date:** [August 8, 2019, 11:44am UTC](https://discourse.huel.com/t/huel-packaged-ripped-open-during-shipment-powder-all-over-the-place/6440/3 "2019-08-08T11:44:04Z")

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> [@Shawn](#):
>
> Who can I send picture to to have the damaged portion of my order replaced (Order #463347)?

Try their [support@huel.com](mailto:support@huel.com) email. It may take 24 hours to get an official response.

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**Author:** ![Shawn](https://yyz2.discourse-cdn.com/flex030/user_avatar/discourse.huel.com/shawn/32/2653_2.png) [@Shawn](https://discourse.huel.com/u/Shawn)\
**Post date:** [August 8, 2019, 2:47pm UTC](https://discourse.huel.com/t/huel-packaged-ripped-open-during-shipment-powder-all-over-the-place/6440/4 "2019-08-08T14:47:16Z")

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Thanks Deron email has been sent!