# Huel order never delivered

**URL:** <https://discourse.huel.com/t/huel-order-never-delivered/2819>\
**Category:** Experiences\
**Created:** [August 15, 2018, 9:05pm UTC](https://discourse.huel.com/t/huel-order-never-delivered/2819 "2018-08-15T21:05:20Z")\
**Posts on this page:** 2\
**Page:** 1

<div class="post-metadata">

**Author:** ![Ludacris6290](https://yyz2.discourse-cdn.com/flex030/user_avatar/discourse.huel.com/ludacris6290/32/1267_2.png) [@Ludacris6290](https://discourse.huel.com/u/Ludacris6290)\
**Post date:** [August 15, 2018, 9:05pm UTC](https://discourse.huel.com/t/huel-order-never-delivered/2819/1 "2018-08-15T21:05:20Z")

</div>

Hi I am a relatively new Huel user. I joined on the subscription service and my first months shipment was delivered in July with no issues. However my 2nd months order is missing. I never received a shipping email but when I checked my account page on [Huel.com](http://Huel.com) it said that it was delivered on 8/14/18 at 935am and left on porch. My wife was home all day and FEDEX never delivered ANYTHING. I emailed Huel and filled out the contact us form and no one from Huel has responded to my inquiry AT ALL. My order number is 161603. I would appreciate some help in this matter with either a replacement shipment with a signature required for delivery or a full refund of my $112.50. I really enjoyed my Huel last month but if this is how customer service is going to be going forward I can’t see myself continuing my subscription. NO RESPONSE FROM HUEL AT ALL!!! C’mon guys

---

<div class="post-metadata">

**Author:** ![Sothan\_Huel](https://yyz2.discourse-cdn.com/flex030/user_avatar/discourse.huel.com/sothan_huel/32/1176_2.png) [@Sothan\_Huel](https://discourse.huel.com/u/Sothan_Huel)\
**Post date:** [August 15, 2018, 11:34pm UTC](https://discourse.huel.com/t/huel-order-never-delivered/2819/2 "2018-08-15T23:34:01Z")

</div>

Hi @Ludacris6290,

I’m sorry to hear you have not received your order. We’re currently transitioning to a new customer contact system which are resulting in longer than normal response times.

It appears Alex has helped you with your order and issued a full refund.

While we have limited control what happens to orders after they are in the hands of shipping partner. We will assist customers who have experience lost/stolen & damaged orders with replacements.

Please let me know if I can do anything else for you.

Sothan