# Huel Order never arrived
**URL:** https://discourse.huel.com/t/huel-order-never-arrived/13892
**Category:** Uncategorized
**Created:** [July 20, 2026, 2:24pm UTC](https://discourse.huel.com/t/huel-order-never-arrived/13892 "2026-07-20T14:24:36Z")
**Posts on this page:** 4
**Page:** 1
### Author:  [@Pancake](https://discourse.huel.com/u/Pancake)
#### Post date: [July 20, 2026, 2:24pm UTC](https://discourse.huel.com/t/huel-order-never-arrived/13892/1 "2026-07-20T14:24:36Z")
Like the title said, paid for my Huel on July 5th. It’s the 20th now and I still haven’t received it, nor have I gotten any response from support. I’ve sent two emails and two replies. Any help?
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### Author:  [@Hope\_Huel](https://discourse.huel.com/u/Hope_Huel)
#### Post date: [July 21, 2026, 2:55pm UTC](https://discourse.huel.com/t/huel-order-never-arrived/13892/2 "2026-07-21T14:55:03Z")
Hey there,
I’m sorry that you’ve had trouble getting in touch. Our Customer Experience Team is experiencing a record volume of emails.
Could you please let us know your order number?
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### Author:  [@Pancake](https://discourse.huel.com/u/Pancake)
#### Post date: [July 21, 2026, 4:34pm UTC](https://discourse.huel.com/t/huel-order-never-arrived/13892/3 "2026-07-21T16:34:41Z")
Of course!
5167709-US that’s the email I recieved.
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### Author:  [@Hope\_Huel](https://discourse.huel.com/u/Hope_Huel)
#### Post date: [July 21, 2026, 4:39pm UTC](https://discourse.huel.com/t/huel-order-never-arrived/13892/4 "2026-07-21T16:39:40Z")
> [@Pancake](#):
>
> 5167709-US
Thank you! I’ve located your email and someone is getting back to you presently.