# Hot & Savoury update - Real talk

**URL:** <https://discourse.huel.com/t/hot-savoury-update-real-talk/13378>\
**Category:** Huel Updates\
**Created:** [December 17, 2024, 12:30pm UTC](https://discourse.huel.com/t/hot-savoury-update-real-talk/13378 "2024-12-17T12:30:48Z")\
**Posts on this page:** 1\
**Showing post:** 42

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**Author:** ![Mark\_Huel](https://yyz2.discourse-cdn.com/flex030/user_avatar/discourse.huel.com/mark_huel/32/4515_2.png) [@Mark\_Huel](https://discourse.huel.com/u/Mark_Huel)\
**Post date:** [March 13, 2025, 10:34am UTC](https://discourse.huel.com/t/hot-savoury-update-real-talk/13378/42 "2025-03-13T10:34:42Z")

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Hey!

So just wanted to come in and address your points.

> [@Trailesque](#):
>
> I just want to register my unhappiness that my 2 favorite hot and savoury flavors are being eliminated from your catalog.

I’m sorry you feel this way. We understand that there is a lot of frustration on this. When we looked at how many people came back to Huel after having Mac & Cheeze, as well as looking how many complained about it, we had to change.

> [@Trailesque](#):
>
> I understand that every company needs to make decisions based on sales figures and production costs. But seeing my favorite items pulled suddenly from the shelves and not replaced with anything does not make me want to buy H&S in greater quantities.

Lots go into the thinking when we decide to decide this. As I mentioned in the original post, we look at repeat rates, Net promoter scores and complaints. All of these combined results lead us to business decisions. But with these metrics, we get things like how we can improve, should we change something, or are we missing something. Through this we also gain insight to what our Hueligans want to see. Of course we’re always working behind the scenes so we could see new options come to the table in the future!

> [@Trailesque](#):
>
> I think moving to the single-serving 400 calorie pouches is a good idea. I do not mind using a scoop, but I can see how this is more convenient.

Appreciate this! We think this change will be great, and we think it’ll be beneficial in the long run for our Hueligans, making sure you get a better experience.

I hope this answers your points; always happy to discuss more if you have any further q’s ❤

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_[View the full topic](https://discourse.huel.com/t/hot-savoury-update-real-talk/13378)._