# HORRIBLE service

**URL:** <https://discourse.huel.com/t/horrible-service/5321>\
**Category:** Experiences\
**Created:** [April 6, 2019, 2:12am UTC](https://discourse.huel.com/t/horrible-service/5321 "2019-04-06T02:12:27Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![ddm039](https://avatars.discourse-cdn.com/v4/letter/d/ee7513/32.png) [@ddm039](https://discourse.huel.com/u/ddm039)\
**Post date:** [April 6, 2019, 2:12am UTC](https://discourse.huel.com/t/horrible-service/5321/1 "2019-04-06T02:12:27Z")

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Had the worst experience with canceling an order. The order had not even been fulfilled and I couldn’t cancel. That’s ridiculous. A customer service representative didn’t want to cancel my order so now I have to wait for them to send me the order and then request a return label to send back.

IT HASNT even been fulfilled. This is exactly how a small business should NOT do business

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**Author:** ![Tyler\_Huel](https://yyz2.discourse-cdn.com/flex030/user_avatar/discourse.huel.com/tyler_huel/32/2434_2.png) [@Tyler\_Huel](https://discourse.huel.com/u/Tyler_Huel)\
**Post date:** [April 8, 2019, 5:19pm UTC](https://discourse.huel.com/t/horrible-service/5321/2 "2019-04-08T17:19:52Z")

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Hi Desiree. Sorry for all the troubles. Unfortunately, once an order is processed, it’s next to impossible to cancel. We use a third party fulfillment center who is extremely large, and once the order is in their system they cannot backtrack in that system to cancel an order. We can provide a return label for you once the order arrives!