# Help with contact
**URL:** https://discourse.huel.com/t/help-with-contact/4049
**Category:** Uncategorized
**Created:** [November 28, 2018, 12:54am UTC](https://discourse.huel.com/t/help-with-contact/4049 "2018-11-28T00:54:46Z")
**Posts on this page:** 7
**Page:** 1
### Author:  [@Bdub](https://discourse.huel.com/u/Bdub)
#### Post date: [November 28, 2018, 12:54am UTC](https://discourse.huel.com/t/help-with-contact/4049/1 "2018-11-28T00:54:46Z")
I am having real trouble with my subscription, there are like 12 pending charges on my card because I had to re-enter it on the website, I cannot for the life of me get ahold of anyone in customer support to help me fix this issue. I love the product but do not need 1200$ worth. Any phone number or something would be a great help, thanks.
---
### Author:  [@Tyler\_Huel](https://discourse.huel.com/u/Tyler_Huel)
#### Post date: [November 28, 2018, 5:49pm UTC](https://discourse.huel.com/t/help-with-contact/4049/2 "2018-11-28T17:49:02Z")
Hey there. I’m sorry to hear this. With the launch of new products on a Cyber Monday week, we have a bit more inquiries than usual so I do apologize for the delay in response. I have your emails open–I can close them out and leave the conversation here. It appears that your card wasn’t authorizing correctly–perhaps a billing zip code error? With that being said, you weren’t charged for any orders. Any pre authorization you see on your statement will fall off. I do see that you cancelled your subscription already, but you can reinstate it anytime. I do suggest contacting your bank prior and seeing if there is another reason why this card wasn’t authorizing. Shoot me a message or reply here if you want to chat further.
---
### Author:  [@Bdub](https://discourse.huel.com/u/Bdub)
#### Post date: [November 28, 2018, 6:41pm UTC](https://discourse.huel.com/t/help-with-contact/4049/3 "2018-11-28T18:41:01Z")
Ok thanks, I will wait for the charges to fall off and restart the subscription.
---
### Author:  [@Bdub](https://discourse.huel.com/u/Bdub)
#### Post date: [November 28, 2018, 7:04pm UTC](https://discourse.huel.com/t/help-with-contact/4049/4 "2018-11-28T19:04:06Z")
I placed a regular order yesterday is it still going to go through?
---
### Author:  [@Bdub](https://discourse.huel.com/u/Bdub)
#### Post date: [November 28, 2018, 7:13pm UTC](https://discourse.huel.com/t/help-with-contact/4049/5 "2018-11-28T19:13:18Z")
Thanks for getting back to me, I did place an order yesterday on my amazon account, is it still going to go through? Thank you, BW
---
### Author:  [@Tyler\_Huel](https://discourse.huel.com/u/Tyler_Huel)
#### Post date: [November 28, 2018, 7:15pm UTC](https://discourse.huel.com/t/help-with-contact/4049/6 "2018-11-28T19:15:37Z")
Heyo! I see an order was placed yesterday. The order number is #249161.
---
### Author:  [@Bdub](https://discourse.huel.com/u/Bdub)
#### Post date: [November 28, 2018, 7:22pm UTC](https://discourse.huel.com/t/help-with-contact/4049/7 "2018-11-28T19:22:38Z")
Ok thanks a bunch 👍🏻