# Got sent the wrong product

**URL:** <https://discourse.huel.com/t/got-sent-the-wrong-product/13943>\
**Category:** Experiences\
**Created:** [October 23, 2026, 2:58pm UTC](https://discourse.huel.com/t/got-sent-the-wrong-product/13943 "2026-10-23T14:58:46Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![Smith](https://avatars.discourse-cdn.com/v4/letter/s/f04885/32.png) [@Smith](https://discourse.huel.com/u/Smith)\
**Post date:** [October 23, 2026, 2:58pm UTC](https://discourse.huel.com/t/got-sent-the-wrong-product/13943/1 "2026-10-23T14:58:46Z")

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I set up a subscription, got Letter of medical necessity, then got sent the wrong product. It happens, no big deal. However, trying to get ahold of an actual person to resolve the issue is another matter entirely.

It has been a few hours trying to reach a human with no luck. Reaching out here in hopes that someone will read this an maybe get back, otherwise, I assume customers are not that important to you.