# First Shipment Lost

**URL:** <https://discourse.huel.com/t/first-shipment-lost/2787>\
**Category:** Feedback\
**Created:** [August 13, 2018, 9:01pm UTC](https://discourse.huel.com/t/first-shipment-lost/2787 "2018-08-13T21:01:24Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![johncons](https://avatars.discourse-cdn.com/v4/letter/j/bcef8e/32.png) [@johncons](https://discourse.huel.com/u/johncons)\
**Post date:** [August 13, 2018, 9:01pm UTC](https://discourse.huel.com/t/first-shipment-lost/2787/1 "2018-08-13T21:01:24Z")

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Hi!

Hello Huel!

My first order for #146308 was ordered in July 15, 2018 and I still have not received it. I need to find out what happened to that order.

Then recently, another order went out for #165077 (subscription renewal) was also completed on August 12, 2018 and am not sure that order will come in as well.

Can someone call me asap? I need help regarding my shipping order. If not I would like to cancel my orders .

Sincerely,

John Constantino

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**Author:** ![Sothan\_Huel](https://yyz2.discourse-cdn.com/flex030/user_avatar/discourse.huel.com/sothan_huel/32/1176_2.png) [@Sothan\_Huel](https://discourse.huel.com/u/Sothan_Huel)\
**Post date:** [August 13, 2018, 11:26pm UTC](https://discourse.huel.com/t/first-shipment-lost/2787/2 "2018-08-13T23:26:47Z")

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Hi @johncons

I’m sorry to hear you have not received your first order. It appears your first order was lost by USPS. I will issue a refund for both orders as requested.

LMK if I can help you with anything else

Sothan